12 Taunton Road, Bridgwater, Somerset, TA6 3LSTel: 01278 720 000
IF YOU NEED MEDICAL ADVICE/HELP WHEN THE SURGERY IS CLOSED:
Dial 111 to access the Somerset Out of Hours through NHS111.
In the event of a Medical Emergency (chest pains, loss of consciousness etc.) dial 999
16th September 2016
We have received details of a particularly cruel phishing scam which is circulating at the moment and affecting people with remote pacing and cardiac monitoring devices.
A patient appears to have been the victim of an opportunistic phishing scam, and paid £167 over the telephone using his debit card to the caller.
The caller stated that his “box/equipment” was not working due to “Dust”. He was offered the opportunity to replace it and at the same time offered the option of purchasing either a five year warranty for £140 or lifetime warranty for £167. As the patient was due to have a routine remote check on his device by the Pacemaker clinic, the patient believed that the call was legitimate and therefore paid £167 to the caller. The patient and his partner were subsequently suspicious, so they called the Pacemaker clinic a few hours later to check if the problem had been fixed. The clinic explained it was not a call from the hospital or from the manufacturer of the equipment.
Clinics and device companies would never ask for personal details or charge for services.
Care Quality Commission (CQC)
The Practice is now registered with the CQC. This involved demonstrating compliance in a number of outcomes involving patient care and the management of the Surgery. From the 1st April 2013 we can also expect inspections during which they will be particularly keen to speak to patients, their families and careers.
For more information on CQC please go to: https://www.cqc.org.uk/
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