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Friends and Family Test February 2018

2984 Appointments - 327 Responses

Feb 18

Polite friendly staff, on -time appointment.
Very helpful and friendly
Always a great service my Doctor Agdeshi is brilliant
The doctor listened to me and talked through my options unlike the last time !
Receptionists and all the doctors I have seen are friendly and helpful
The receptionists and doctor were extremely helpful and attentive with their level of care and professionalism.
Never any problems
Thorough check up given by doctor and he listened to everything I said
"Relaxed atmosphere in waiting area
Seen more or less on time and listening doctor"
Came in for a smear test and was put totally at ease lovely nurse
Nurse Helen was very helpful and friendly
Efficient and friendly
Very helpful and efficient.
Was given an appointment very quickly, had no wait time, the doctor was very helpful & addressed my issues
Just your average doctors appointment
Went in on time and Dr very kind and helpful
Friendly welcome, on-time appointment, in and out in 5 minutes.
Not having to wait to long for an appointment.
I got an appointment on same day and doctors advice was excellent.
Put at ease,procedure carried out efficiently and confidently, but did not feel rushed.
Prompt clear explanations, felt listened to
Fantastic treatment friendly helpful
Very pleasant Nurse, makes all the difference x
I have always been happy with the surgery
Excellent service - thank you
Very friendly and efficient
Nurse very friendly and compassionate
I think the service is fine but prefer some doctors to others
Quick appointments, friendly staff, good, kind doctors.
Getting an appointment, staff, Drs, nurses, convenience, all good.
Friendly and competent staff.
Broadly on time and good GP
Great service - great experience with the doctor yesterday
Staff lovely
Good efficient service
My son was seen quickly when needed and was given the care he needed.
Good efficient friendly service
Very good
Friendly, efficient and professional....
Really wonderful staff
I was seen pretty much on-time and my treatment options were clearly explained.
The doctor responded quickly and effectively
Doctor attentive straightforward ease of explanation.
Lovely nurse.
Availability of emergency appointment and professional consultation.
Unhelpful reception staff when answering questions.
Always get an appointment relatively quickly, all staff friendly and helpful
Pleasant staff and lovely doctors
"[1/2] Every member of the team at the Surgery is extremely welcoming and supportive.
Friendly reception staff and doctor. Given same day appointment. Very impressed.
Nurse Cathy was so friendly, and quick yet gentle with the procedure (which is exactly what you want for a cervical smear)
Able to get an urgent appointment on the same day
Excellent appt on feb 14 Dr Cipperoni managed my problem with great care and efficiency
Excellent service as always. On time, good advice.
Good service. Prompt appointment. Friendly nurse.
Helpful staff, can do attitude rather than can not.
Very friendly, helpful reception staff and ease in getting an appointment
Excellent customer service and health care, everyone has been helpful, understanding and supportive.
"From initial call reception is helpful, got appointment in couple of days and doctor is really helpful and explains things well
Overall good experience"
Really efficient service and professional care from Drs.
Prompt appt, on time and clear help.
Did not have the resources - a swab to do the necessary test.
Fast friendly and efficient service.
Since I've been registered (about 4-6) months) I've been able to make appointments whenever I've needed them unlike my previous practice
On time appointment, friendly and professional
Quick service, good advice and help from Dr Asgheddi.
Lovely service. Fast appointment for my 8 month old.
Appointment made within 24hrs and seen after 5 mins waiting. Was a nurse appointment. Receptionist very helpful.
V helpful receptionists, plus everyone has the right balance of professionalism and approachability. We feel safe in your care and very lucky to be registered
"Friendly staff and doctors.
Seen promptly."
Manor surgery were very helpful in finding a quick appointment 16th & 19th of Feb to see a practioner who was very helpful and thorough
Good service
Never on hold to make an appointment, usually get an appointment very quickly, everyone who works there seems friendly.
Little waiting time - pleasant efficient GP
Because they are too busy degrading a patient with a mental illness to actually diagnose a simple sinus infection for months
Doctors too often run late!
The team has been very helpful and supportive during my visits
Easy check in and professional doctor .
I was dealt with extreme kindness today
Friendly and proactive help
Very professional and friendly
It put my fears to rest as I had been worried in relation to my symptoms.
Efficienct response times
Efficient, professional and friendly
Lovely staff. Always on time and easy to get an appointment
Quick and easy to get an appointment for my little boy (on the day appointments on 2 days)
Confidence in the professionalism
I've been registered at manor street since we moved here from Devon 24 years ago. We've always been well looked after.
May have to wait for appointment however always friendly
Always easy to get appointment
Kate make me feel very relaxed answered all my questions
Intelligent, informed receptionist and nurse.
Friendly staff. Easy to make appointment. No long wait for an appointment.
"Pleasant reception. Clean tidy and well run. Excellent doctor
Ok car parking"
It was quick, effective and I saw both a doctor and a nurse
"Dr loftus was v helpful and apt on time
Prompt appointment providing a clear discussion of my symptoms enabling me to evaluate any recommended treatment
Very short waiting time
I was seen on time and the nurse was very professional & friendly.
Dr Brennan is fantastic, she always makes me feel welcome and has time to listen to what I have to say. She is an asset to Manor Street Surgery.
A friendly service and a short wait time. Dr. Was attentive and helpful
Never any complaints about Manor Street surgery
Prompt, efficient and caring
Emergency appointments always available, phones answered promptly, everyone very friendly
Very helpful and sorted out my problem.
The Dr was really kind and helpful. Explained everything to me and is going to double check the treatment has worked afterwards. Very reassuring
Very efficient and appointments available on the day of request.
Helpful, very good all round service !
Easy to book appointments on line, doctors listen and advise in a friendly manner
You checked my blood pressure so that you could keep up to date without me asking so thank you for keeping an eye on my health
Smooth and easy to use systems and booking, helpful staff.
Always easy to get appointments and team are all helpful and supportive
Quick responses
Doctor was very helpful
Everything is done so efficie ntly
Because it's extremely easy to get an appointment. Unlike alot of other surgery's it is also efficient and friendly
I had a telephone appt with a doctor for yesterday afternoon which did not happen Abovt 6pm I contacted the surgery again
Easy to get appointments - excellent service
Friendly, caring and readily available appointments
Satisfaction with my treatment by one if the practice nurses.
Surgery is efficient and ability to make appointments good
I can usually get an appointment for the same day. Very impressed by the staff on reception, helping and sorting lots of problems for patients.
The service was great! Dr Walker was very thorough and extremely helpful!
On time , great advice and super supportive DR.

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