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Friends and Family Test November 2017

FFT

Very helpful always

Friendly and helpful staff

Friendly organised professional

Very knowledgable and helpful nurse. Thank you.

Efficient and kind.

No waiting

Prompt, professional and proactive.

Very efficient nurses and receptionists...

The young receptionist was very polite,helpful and efficient. The doctor was also professional and courteous.

The caring service of the staff-made a huge difference as I was so nervous.

Everyone at the surgery is helpful and efficient.

Prompt and kind.

Very efficient service and friendly staff.

Nurse Kate is always so kind and helpful, she always makes me feel reassured

I can always get an appointment without a long wait.  The practice is efficiently run with a light and airy waiting room.  The doctors and nurses are pleasant and efficient.

I was turned away from my appointment for flu jab as I was no longer eligible as I have had my baby in the roughly 8 wks it took to get an appointment.  That is fair enough but I did check this with the surgery at the time of booking the appointment and was advised to still come and get the jab.  It takes a lot to get out of the house when you have 2 children under 5 and a newborn so felt very annoyed and upset.   I was also turned away from HH bloods drop in clinic a few weeks ago after being sent there by the surgery for blood tests on my 4 year old as they don't deal with children under 5 years old.  V upsetting for my little boy after having prepared him.  Surely surgery should know this?

I don't feel the surgery prioritized my test results, from what I could see only one doctor was In/ seeing patience and he was running an hour late. He was unable to help me , I made no progress and left with a number to call to get help... I am not happy with the surgery there is no continuity of care, or if you you want to see the same doctor the wait is two to three weeks. No good to me at the moment. On going issues, no ongoing care.

The Practice Nurse was professional, efficient and friendly.

Really friendly, professional and thorough. Strongly recommend

Great service as always, kind friendly and a big help

"I was seen on time.the nurse was very pleasant and efficient in delivery of the treatment.

However a 4 week wait for blood test followed by a 2 week delay caused by a bungled appointment was less impressive"

I am asthmatic and i get looked after so very very  well and i thank you all so very very much xxx

Friendly and professional nurse, short waiting time

Environment nice, very efficient, Doctor very thorough and helped me a great deal

Lovely helpful staff at reception and Dr Brennan is simply the best

Easy to book an appointment and excellent care.

It is very good

Easy to check in and friendly Dr

Staff are always helpful. Drs always honest and listen to patients.

Friendly efficient service

"[1/3] Reason for my statement '1' ire attendance at Manor Street Surgery on 27/11/17:

Whole experience was user-friendly. Very courteous welcome at reception ("

Generally good but had to rearrange my appt for B12 Injection as no stock

Very good experience all round

Attentive Doctors.

Yes one of the main reasons is that I believe we really need to look at the neanderthal approach that our doctors surgerys have. For whatever reason and I'm not so sure that it is just that our doctors are busy, our doctor have a very poor patient relationship, they come accros as being rude and have little or no time for you, almost as if your just wasting their time. Appointments are difficult to obtain and so we choose to see any doctor now which is not bad but we fail to have any connection and this has a negative impact on the patient as we end up not opening up as much as we should. Overall Manor street surgery doesn't seem to have a  good reputation, there seems to be negative reports on several of the doctors there. I've seen a couple of doctors there and on both occasions I've walked away feeling as though I've just been talked to like a little boy who has wasted his mother time, not good at all really.

Have been with Manor St for years and never had a bad experience

Once parked easy access and efficient service with a "smile".

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