Online consultations using Accurx Total Triage
We have recently changed our online consultation provider from Anima to Accurx. We believe Accurx will offer a simpler platform for patients and staff alike.
From 22 April 2024 all patients of the surgery who have access to a smart phone, computer or tablet will be asked to submit a clinical or medical administrative query via a form on an online facility called ‘Accurx’. Click here for access to forms
We understand that there will be patients who are unable to submit their request electronically, and you will still be able to phone us, or visit us in person. In these cases, a receptionist will ask you the same questions as the online form, and take the same information. These requests will then be dealt with in exactly the same way as those who submit their requests electronically.
From 22 April 2024 every form received will be triaged (reviewed) by the triage team (which includes clinicians). The team will decide how best to proceed with your query. If your query is medical and the triage team feel an appointment is appropriate, this will be classified internally as Red – urgent, Amber - less urgent and Green – routine. Red appointments will be allocated soonest, then Amber and then Green. The appointment will be booked in on the basis of clinical need, with the most appropriate person – a doctor, paramedic, nurse, or, if simply an administration matter such as querying at what stage a referral is, by the admin team.
Patients will not be given an appointment at the time their form is submitted but instead someone from the surgery will make contact once the request has been reviewed.
You will be contacted within two working days of submitting a medical request but obviously urgent cases will be dealt with as a priority as is the case now. It is anticipated that most, if not all, requests, will be reviewed on the day they are received, but please remember if your concerns are very urgent you should ring 111 for advice or go straight to A&E if you are very unwell and require immediate treatment. Your admin request will be dealt with as soon as possible by the administration team.
If all of the appointments for the day have been utilised, a note will be displayed advising that we have reached our safe working limits for the day and therefore patients will be advised to contact 111, as they are now, or, if the patient feels that their query really cannot wait, they are able to call the surgery and talk to the receptionist. You may wish to look again online or call back later to see if the form is available again. As the day progresses more appointments may become available; this situation could arise where not all requests received require an appointment, therefore freeing up capacity.
It will be possible to submit admin requests outside of regular working hours. However, these are unlikely to be responded to outside of working hours. If a patient uses the admin request function for something which should actually be a medical request, the patient will be asked to resubmit their information using the medical form in order that the request can be triaged in the correct manner.
A Frequently Asked Questions document about our new Accurx Total Triage service can be found at the bottom of this webpage.
The link to the E Consult appointment request page can be found at the link below, or alternatively click on the icon below:
SUBMIT AN ONLINE CONSULTATION
Frequently Asked Questions Document - last updated 8 April 2024
FAQ Buxted Total Triage
We hope patients will find this service offering useful.