All patients registered with the practice may request a consultation if they so wish. A home visit will be provided at the discretion of the doctor if the patients medical condition prevents attendance at the surgery
Routine appointments can be booked with any member of the clinical team. You can see any doctor or nurse at the surgery but for ongoing problems we would encourage you to try and see the doctor who has previously looked after you for that problem - it makes it easier for the doctors to look after you efficiently and you won't need to explain everything again from the beginning.
All of the doctors do sessions at both surgeries and patients can book appointments at the surgery of their preference.
Nurses appointments are available at both surgeries Monday to Friday.
You may ask to see your preferred GP and we will make every attempt to accommodate your request where feasible. If your appointment is of an urgent nature, we cannot guarantee that you will be able to see your preferred GP.
If you have a problem which you feel needs dealing with on the same day then please tell the receptionists - if appointments are available they will try and find a suitable appointment for you. They may sometimes ask you to explain briefly what the problem is - this is not because they are being nosy, it is so that they can find the most suitable appointment with the most suitable person!
You do not have to tell the receptionist what the problem is if you would rather not. We try our best to provide urgent appointments but it can be very difficult sometimes. We are grateful to patients for not abusing urgent appointments.
If you would like to speak to the doctor or nurse by phone then please ask the receptionist for a telephone consultation appointment.
If you need to cancel your appointment then please let us know. You can do this by leaving a message on our dedicated phone line 01745 333640 or via our website.
We ask that you let us know as missed appointments are wasted appointments !