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Dial 111 to access the Somerset Out of Hours through NHS111.

In the event of a Medical Emergency (chest pains, loss of consciousness etc.) dial 999

Remote pacing and cardiac monitoring devices – SCAM

We have received details of a particularly cruel phishing scam which is circulating at the moment and affecting people with remote pacing and cardiac monitoring devices.

A patient appears to have been the victim of an opportunistic phishing scam, and paid £167 over the telephone using his debit card to the caller.

The caller stated that his “box/equipment” was not working due to “Dust”. He was offered the opportunity to replace it and at the same time offered the option of purchasing either a five year warranty for £140 or lifetime warranty for £167. As the patient was due to have a routine remote check on his device by the Pacemaker clinic, the patient believed that the call was legitimate and therefore paid £167 to the caller. The patient and his partner were subsequently suspicious, so they called the Pacemaker clinic a few hours later to check if the problem had been fixed. The clinic explained it was not a call from the hospital or from the manufacturer of the equipment.

Clinics and device companies would never ask for personal details or charge for services.

Booking In

diabetesFor your first appointment as a new patient please report to Reception

For existing patients you can book in as follows:

  1. For routine appointments - use the touch screen self check-in system
  2. For the Duty Team - use the touch screen 
  3. For the immunisation Clinic - use the touch screens

Waiting Areas

When you have booked in please note we have three waiting areas.

  1. The Doctors waiting room is to the left as you enter the Surgery on the ground floor
  2. The Nurses waiting area is to the right as you enter the Surgery. Please proceed along the green-floored corridor. You will see a list of Treatment rooms.
  3. The Upstairs Clinic Rooms are through the nurses waiting area on the first floor. Please proceed down the narrow green-floored corridor through the nurse waiting room through the door and up the stairs. Alternatively use the lift located at the entrance to the nurse waiting area.

If you are unsure where you should wait please check with the receptionist.

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