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Noticeboard

Christmas 2018 and New Year 2019 please refer to the Opening Times tab for details.

CAR PARK - The Car Park resurfacing has now been completed and the car park is now open for use - we apologise that the white lines have yet to be added and the disabled spaces marked, however there is some other work to the car park which needs completing prior to this being done which we anticipate being completed in the next couple of months.

Patient Newsletter June 2018

Privacy Notice - Please click to read our Patient Privacy Notice we also have a Privacy notice for anyone between the ages of 13 and 16 years Under 16 Privacy Notice

**NEW** Our new GP Extended Access HUB is now operational. Please click on the Opening Times tab for more information.

Please read - 10 insider tips- I bet you didn't know about your GP?

Travelling Abroad? - our service has changed, please download our Advice for Travellers leaflet.

Dr Indrakumar is currently on maternity leave, until December 2018,  her patients are being looked after by Dr Rebecca Gulrez

Gluten Free Food Prescriptions

Appointments

At the Tile House all patients have a named accountable GP, who is responsible for your overall care at the Practice, if you do not know who this is you should contact Reception who will be able to tell you, if you have a preference as to which GP this is we will make reasonable efforts to accommodate your request.

To maintain continuity of care we prefer you to see your own doctor for routine appointments whenever possible.

80% of appointments are routine pre-bookable, this means that there are now more routine appointments available so that you can be seen by your own doctor, these are now all 10 minute slots. To book one of these advance routine appointments please ring at any time between 10:00 and 18:30.

However, if you have a medical emergency which has occurred within the last 24 hours and you feel that you need to be seen by a doctor on that day, please ring the surgery at 8am, you may be booked into one of our emergency slots or your details will be taken and the duty doctor will ring you to discuss your symptoms and to decide if you need an emergency appointment, if you require an emergency afternoon appointment please ring at 1.30pm as these are not released until then, and these are limited.                        

The telephone lines can be very busy especially early in the morning. If possible, for non-urgent matters, please telephone after 10:00.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Accidents and Emergencies

Minor injuries may be dealt with by the Nurses at the surgery (please ring for an appointment and advice), but for major problems patients should attend the nearest Accident and Emergency department, located at Basildon Hospital or Queens Hospital, Romford, or Orsett Minor Injury Service. (Always ring this service before attending to confirm that they can deal with your problem on 01268 592300.)

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website