At the Tile House all patients have a named accountable GP, who is responsible for your overall care at the Practice, if you do not know who this is you should contact Reception who will be able to tell you, if you have a preference as to which GP this is we will make reasonable efforts to accommodate your request.
To maintain continuity of care we prefer you to see your own doctor for routine appointments whenever possible.
80% of appointments are routine pre-bookable, this means that there are now more routine appointments available so that you can be seen by your own doctor, these are now all 10 minute slots. To book one of these advance routine appointments please ring at any time between 10:00 and 18:30.
However, if you have a medical emergency which has occurred within the last 24 hours and you feel that you need to be seen by a doctor on that day, please ring the surgery at 8am, you may be booked into one of our emergency slots or your details will be taken and the duty doctor will ring you to discuss your symptoms and to decide if you need an emergency appointment, if you require an emergency afternoon appointment please ring at 1.30pm as these are not released until then.
The telephone lines can be very busy especially early in the morning. If possible, for non-urgent matters, please telephone after 10:00.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Accidents and Emergencies
Minor injuries may be dealt with by the Nurses at the surgery (please ring for an appointment and advice), but for major problems patients should attend the nearest Accident and Emergency department, located at Basildon Hospital or Queens Hospital, Romford, or Orsett Minor Injury Service. (Always ring this service before attending to confirm that they can deal with your problem on 01268 592300.)
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.