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Noticeboard

Out of Hours

Between the hours of 6.30 p.m. and 8.00 a.m. Monday – Friday and over the weekend or bank holidays please dial 111 or the surgery number (01787 378226) where your call will be diverted to the out of hours service provided by the NHS Suffolk

Test Results

All results are seen by the Doctor who ordered them. Please telephone for the result between 2.00 p.m. and 5.00 p.m. when our staff will be able to pass on the Doctor’s message to you. Please allow 3 working days for results to be available.

Telephone Advice

If you need medical advice your details will be taken and our Nurse Practitioner will phone you back later. If the matter is urgent, please advice us and it will be dealt with straight away.

opening hoursOpening Hours

Long Melford: Weekdays 8.00 a.m. – 6.30 p.m.

Lavenham: Weekdays: 8.30 a.m. – 1.00 p.m. & 2.00 p.m.—6.30 p.m.

On line Appointments

If you would like to make your appointments on line please visit the surgery and ask for your personal PIN number to register. Please bring with you some picture ID confirming your name and date of birth and proof of address. Once you have registered click on the link below to book or cancel your appointments.

  Click Here to book/cancel your appointment online

Consultation Times

Weekdays:                                       

  • 8.30 a.m. – 11.00 a.m.
  • 2.30 p.m. – 5.30 p.m.

Consultations are by appointment only.

Please try to consult the same Doctor each time for the same illness. Our Receptionists will try to give you an appointment with the Doctor of your choice. We will offer you an appointment with another Doctor if they are not available.  

Urgent appointments

If you think you have an urgent problem which cannot wait until the next available routine appointment then you will be offered a telephone consultation or an appointment with the Nurse Practitioner.

We are pleased to be able to offer routine appointments at the following times for patients who find it difficult to get to the surgery during our normal consulting hours.

Monday 6.30 p.m. - 7.00 p.m. at Long Melford

Friday  7.00 a.m. - 8.00 a.m. at Long Melford
 

Consultations

The standard alloted time for a consultation is 10 minutes and while it is very difficult for the doctors to strictly adhere to this, it does ensure that the maximum possible number of appointments are made available each day.

Consultations are normally intended to review a single medical matter. If you feel that you may need more time with the doctor, please discuss this with the receptionist when initially making your appointment.

Better control of bookings will help reduce any additional unplanned time required by patients during their consultations, which in turn will hopefully mean less time spent waiting for everyone else.

Practice Nurses and Health Care Assistants

We have Practice Nurses working at Long Melford all day and at Lavenham during weekday mornings and one afternoon per week. Our Practice Nurses and Health Care Assistants offer a wide range of services including new patient checks, travel advice and asthma, diabetes, blood pressure and heart disease monitoring.

Telephone Advice

If you need medical advice your details will be taken and our Nurse Practitioner will phone you back later. If the matter is urgent, please advice us and it will be dealt with straight away.

GP Plus: Improving access to general practice: evening and weekend appointments now available

 

Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or on a Saturday.

You can book between 6.30pm and 9pm weeknights and 9am to 1pm on Saturdays.

Appointments will take place another NHS setting in Bury St Edmunds.

Talk to reception to find out more or book an appointment.

 

By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess

 

 
 
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