Appointments

Monday to Friday

If you need to see a doctor you can book an appointment between 08:00 – 11:00. If you are unexpectedly ill and there are no appointments you can attend open access surgery every morning between 08:00 –10:30. 

Appointments only in the evening between 16:00 – 18:00.

Late night surgery Monday evening 18:30 – 21:15 by appointment only.

Practice Nurses

Monday to Friday 8.00am – 6.00pm

The nurses operate an appointment system. 

Telephone Advice

The receptionist is available between 08:00 and 18:30 Monday to Friday. You may ring and speak to a doctor or nurse for advice.  However, reception staff may ask you to ring back if the doctor is busy. 

Chaperone Policy

Our practice is committed to provide a safe, comfortable environment where patient and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.  This chaperone may be a family member or friend.  On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking in a reception to that arrangement can be made and your consultation is not delayed in any way.  Where this is not possible we will endeavour to provide a formal chaperone at the time of the request.  However occasionally it may be necessary to reschedule your consultation.

Your healthcare professional may also require a chaperone to be present for certain consultation in accordance with our chaperone policy.

If you would like to see a copy of our Chaperones Policy or have any question or comments regarding this, please ask at Reception.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit. Calls after 10.30 may incur a delay.  Emergency calls will be dealt with at any time.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.