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Noticeboard

Out of Hours

Between the hours of 6.30 p.m. and 8.00 a.m. Monday – Friday and over the weekend or bank holidays please dial 111 or the surgery number (01787 378226) where your call will be diverted to the out of hours service provided by the NHS Suffolk

Test Results

All results are seen by the Doctor who ordered them. Please telephone for the result between 2.00 p.m. and 5.00 p.m. when our staff will be able to pass on the Doctor’s message to you. Please allow 3 working days for results to be available.

Telephone Advice

If you need medical advice your details will be taken and our Nurse Practitioner will phone you back later. If the matter is urgent, please advice us and it will be dealt with straight away.

GDPR Privacy Notice

The Long Melford Practice Privacy Notice 

Your Information

We take your privacy very seriously. We are registered with the Information Commissioner’s Office as a Data Controller and our registration number can be found by searching the ICO Register using This Link.

We aim to provide you with the highest quality health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you.

Your doctor and other health professionals caring for you, such as nurses or physiotherapists, keep records about your health and treatment so that they are able to provide you with the best possible care.

These records are called your ‘health care record’ and may be stored in paper form or on computer and electronic systems and may include Personal Data;

  • basic details about you, such as address, date of birth, NHS number, and next of kin

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as well as Sensitive Personal Data;

​contact we have had with you, such as clinical visits

  • notes and reports about your health
  • details and records about your treatment and care
  • results of x-rays, laboratory tests etc

​​Healthcare providers are permitted to collect, store, use and share this information under Data Protection Legislation which has a specific section related to healthcare information.

​If you have any questions or wish to make a request in relation to your information, please contact us using the details on our main page or contact our Data Protection Officer at c.browning@nhs.net

What We Do With Your Information

Updated 18th April 2019

  • Refer you to other healthcare providers when you need other service or tests​

  • Discuss or share information about your health or care with other health or social care providers

 

  • ​Share samples with laboratories for testing (like blood samples)

  • ​Share test results with hospitals or community services (like blood test results)

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  • Allow out of hours or extended hours GPs to look at your health record when you are going to an appointment

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  • Send prescriptions to a pharmacy

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  • Text patients in relation to healthcare services

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  • Samples are provided to the courier for delivery to pathology

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  • Share reports with the coroner

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  • Receive reports of appointments you have attended elsewhere such as with the community nurse or if you have had a stay in hospital

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  • Produce medical reports on request from third parties such as the DVLA or your employer

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  • Movement of Patient records to Primary Care Support England

14th April 2019: Amended to include "Discuss or share information about your health or care with other health or social care providers"

What Else Do We Use Your Information For?

Along with activities related directly to your care, we also use information in ways which allow us to check that care is safe and provide data for the improvement and planning of services.

  • Quality / payment / performance reports are provided to service commissioners

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  • As part of clinical research – information that identifies you will be removed, unless you have consented to being identified

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  • Undertaking clinical audits within the practice

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  • Supporting staff training

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  • Incident and complaint management

 

Sharing Information When Required By Law

Sometimes we will be required by law to share your information and will not always be able to discuss this with you directly.

For  example:

For the purposes of detection or prevention of crime, where it is in the wider public interest, to safeguard children or vulnerable adults,

For reporting infectious diseases or where required by court order.

Care Quality Commission Access to Health Records

The Care Quality Commission (CQC) has powers under the Health and Social Care Act 2008 to access and use your health information where it is necessary to carry out their functions as a regulator.

​This means that CQC inspectors may ask to look at certain records to decide whether we are providing safe, good quality care.

More information about the CQC can be obtained on their website https://www.cqc.org.uk/about-us/our-policies/privacy-statement

Primary Care Networks

We are a member of a Primary Care Network (PCN).  This means we will be working closely with a number of Practices and health and care organisations to provide healthcare services to you.

During the course of our work we may share your information with these Practices and health care organisations/professionals.  We will only share this information where it is necessary for healthcare purposes.

When we do this, we will always ensure that appropriate agreements are in place to protect your information and keep it safe and secure. This is also what the Law requires us to do.

​Below is a list of the Primary Care Networks across East and West Suffolk. You can find out which organisations (including your GP practice) have come together to form a network and share healthcare information in order to deliver services;

Barrack Lane and Ivry St (BLISS) Primary Care Network

Barrack Lane Medical Centre

Ivry Street Medical Practice

Barrack Lane and Ivry St (BLISS) PCN Support Organisation

Suffolk GP Federation

Mid Suffolk Primary Care Network

Stowhealth

Combs Ford Surgery

Debenham Group Practice

Mid Suffolk PCN Support Organisation

Suffolk GP Federation

North West Ipswich Primary Care Network
Deben Road Surgery
Norwich Road Surgery
Chesterfield Drive Surgery

NW Ipswich PCN Support Organisation

Suffolk GP Federation

Felixstowe Primary Care Network
The Birches Medical Centre
Martlesham Heath Surgery
Haven Health 
Howard House
Grove Medical
Walton 

Felixstowe PCN Support Organisation

Suffolk GP Federation

East Ipswich Primary Care Network

Dr Solway and Dr Mallick Practice

Ravenswood Medical Practice

Orchard Medical Practice

East Ipswich PCN Support Organisation

Suffolk GP Federation

North West Suffolk Primary Care Network

Fressingfield Medical Centre

Eye Health Centre

Mendlesham Health Centre

NW Suffolk PCN Support Organisation

Suffolk GP Federation

North East Ipswich Primary Care Network

Felixstowe Road Medical Practice

Two Rivers Medical Centre

NE Ipswich PCN Support Organisation

Suffolk GP Federation

North East Coastal Primary Care Network

The Leiston Surgery

Aldeburgh Church Farm Surgery

Saxmundham Health

Framlingham Medical Practice

NE Coastal PCN Support Organisation

Suffolk GP Federation

Orwell Primary Care Network

Burlington Road Surgery

Hawthorn Drive Surgery

The Derby Road Practice

Orwell PCN Support Organisation

Suffolk GP Federation

Bury St Edmunds Primary Care Network

Angel Hill Surgery

Swan Surgery

The Guildhall & Barrow Surgery

Mount Farm Surgery

Victoria Surgery

Bury St Edmunds PCN Support Organisation

Suffolk GP Federation

DHG South Primary Care Network

The Peninsula Practice

Little St John's Street Surgery

Wickham Market Medical Centre

Framfield House Surgery

DHG South PCN Support Organisation

Suffolk GP Federation

WGGL Primary Care Network

The Long Melford Practice

Wickhambrook Surgery

Glemsford Surgery

Clare Guildhall Surgery

WGGL PCN Support Organisation

Suffolk GP Federation

Forest Heath Primary Care Network

Reynard Surgery

Brandon Medical Practice

The Rookery Medical Centre

Orchard House Surgery

Oakfield Surgery

Forest Surgery

Lakenheath Surgery

Market Cross Surgery

Forest Heath PCN Support Organisation

Suffolk GP Federation

South Rural Primary Care Network

Hadleigh Health Centre

Holbrook and Shotley Surgery

Needham Market Practices 

Bildeston Health Centre

The Constable Country Rural Medical Practice

South Rural PCN Support Organisation

Suffolk GP Federation

If you would like to more information about Primary Care Networks and information sharing, please contact our Data Protection Officer c.browning@nhs.net  

Sharing Partners and Projects

Our practice works in partnership with some external organisations to support us to deliver some of our services.

The Projects include:                     

Diabetic Eye Screening

Diabetic eye screening is a key part of diabetes care. People with diabetes are at risk of damage from diabetic retinopathy, a condition that can lead to sight loss if it's not treated.

The practice regularly identifies patients within their clinical system that are eligible for eye screening and sends their details to a partner called Health Intelligence who will invite them to be screened by the eye screening service.

Health Checks

The NHS Health Check programme aims to help prevent heart disease, stroke, diabetes, kidney disease and certain types of dementia. Everyone between the ages of 40 and 74, who have not already been diagnosed with one of these conditions or have certain risk factors, will be invited (once every five years) to have a check to assess their risk of heart disease, stroke, kidney disease and diabetes and will be given support and advice to help them reduce or manage that risk.

Your practice will identify patients that are eligible and share contact information with Anglia Community Enterprise who deliver this service.

More Information about Health Check Services

More Information about Anglia Community Enterprise

How Anglia Community Enterprise Use Your Information

Child Health Immunisations

You practice shares information about children that are eligible for immunisations with an organisation called Provide CIC who schedule vaccination appointments and send invitation letters to practice patients on a weekly basis.

This activity is part of the Healthy Child Agenda and your practice are required by NHS England to take part.

More Information about the Healthy Child National Agenda

More Information about Provide CIC

How Provide CIC Use Your Information

 

Information Technology

The practice will use third parties to provide services that involve your information such as;

  • ​Removal and destruction of confidential waste
  • Provision of clinical systems
  • Provision of connectivity and servers
  • Digital dictation services

​​Data analytics or warehousing (these allow us to make decisions about care or see how effectively the practice is run – personal data will never be sold or made available to organisations not related to your care delivery)

We have contracts in place with these third parties that prevent them from using it in any other way that instructed. These contracts also require them to maintain good standards of security to ensure your confidentiality.

 

Information Access and Rights

Data protection law provides you with a number of rights that the practice is committed to supporting you with;

Right to Access

You have the right to obtain:​

  • Confirmation that your information is being used, stored or shared by the practice
  • A copy of information held about you

​​We will respond to your request within one month of receipt or will tell you when it might take longer.

We are required to validate your identity including the identity of someone making a request on your behalf

Right to Object or Withdrawn Consent

We mainly use, store and share your information because we are permitted in order to deliver your healthcare but you do have a right to object to us doing this.

​Where we are using, storing and sharing your information based on explicit consent you have provided, you have a right to withdraw that consent at any time.

Our Data Protection Officer will be happy to speak with you about any concerns you have.

Right to Correction

If information about you is incorrect, you are entitled to request that we correct it

There may be occasions, where we are required by law to maintain the original information – our Data Protection Officer will talk to you about this and you may request that the information is not used during this time

​We will respond to your request within one month of receipt or will tell you when it might take longer.

Right to Complain

You also have the right to make complaints and request investigations into the way your information is used. Please contact our Data Protection Officer or visit the link below for more information.

​For more detailed information on your rights visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/



 
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