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Hightown Surgery                                                               Care Quality Commission    

Hightown Gardens                                                              Overall rating - Good

Banbury, OX16 9DB                                                            March 2017

Tel 01295 270722

Current Vacancies

Medical Receptionist

 

10 hours per week to be worked between 8.00 am and 6.30pm on a flexible rota.

 

Permanent position.

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Update computer records as necessary
  • Fax and photocopy as requested

Reception

  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary
  • Process repeat prescription request in accordance with Practice guidelines.
  • Inform patient of test results and invite in for appointments as necessary.

Appointments

  • Process appointment requests for appointments from patients by telephone and in person using the computer based programme
  • Deal with visits requests

Telephone

  • Have working knowledge of telephone, during and after hours.

Other Tasks

  • Ensure building security – have thorough knowledge of doors/windows/alarm.

Closing date Friday 1st March 2019

 

THE ROLE:  Being a Medical receptionist is so much more than booking appointments. In this role you will have the opportunity to help people, often when they need it the most. The doctors and nurses depend heavily on the reception staff to provide much needed support to the patients and other teams across the surgery.

 

This is a busy and varied role that you will find interesting and often challenging but above all, rewarding. You will be working in a lovely atmosphere. Joining a friendly, approachable and committed team who enjoy the work they do.

 

There may be occasions when additional cover is required to support periods of team sickness or annual leave.

THE CANDIDATE: Experience is not required to be a successful Medical Receptionist. It’s all about your skill set. You will have good communications skills, strong written and spoken English both face to face and over the telephone. You will also need sound basic IT skills. You must like dealing with people and you will be backed up by a supportive team and given full training to develop your skills, engagement and job satisfaction. You will be confident dealing with the public and also calm under pressure.

 

Key experience essential for the Medical Receptionist role:

  • Live within a commutable distance of Banbury
  • IT literate
  • Have a GCSE grade A-C or equivalent in maths and English
  • Confident dealing with the public
  • Available to work between the hours of 8.00 am – 6.30pm on a rota basis.
  • Happy to complete a standard application form

 Hightown Surgery Receptionist Application Form 

This form should be returned to Hightown Surgery or emailed to jenny.falkner@nhs.net   no later than 01/03/2019



 
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