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Dial 111 to access the Somerset Out of Hours through NHS111.

In the event of a Medical Emergency (chest pains, loss of consciousness etc.) dial 999

Remote pacing and cardiac monitoring devices – SCAM

We have received details of a particularly cruel phishing scam which is circulating at the moment and affecting people with remote pacing and cardiac monitoring devices.

A patient appears to have been the victim of an opportunistic phishing scam, and paid £167 over the telephone using his debit card to the caller.

The caller stated that his “box/equipment” was not working due to “Dust”. He was offered the opportunity to replace it and at the same time offered the option of purchasing either a five year warranty for £140 or lifetime warranty for £167. As the patient was due to have a routine remote check on his device by the Pacemaker clinic, the patient believed that the call was legitimate and therefore paid £167 to the caller. The patient and his partner were subsequently suspicious, so they called the Pacemaker clinic a few hours later to check if the problem had been fixed. The clinic explained it was not a call from the hospital or from the manufacturer of the equipment.

Clinics and device companies would never ask for personal details or charge for services.

Parking & Access

Car Parking

There is a car park adjacent to the building and access is via the drive between the Surgery and the pharmacy. Please approach with caution and be aware there is a 5 mile an hour speed limit as you enter the Surgery premises. Parking is limited but we do have some dedicated spaces for disabled drivers. The car park is often full and we ask that you not to leave your car here whilst shopping.

NB: Please do not stop or park in the entrance drive to the Surgery, duty doctor space or ambulance space as this can interfere with emergency access.

The Practice cannot take responsibility for loss of property or damage to your vehicle while on the premises.

No Smoking

The Surgery has a No Smoking Policy and this extends to patients and visitors. It is against the law to smoke inside the building or directly outside the entrance. We would also ask you to consider others when smoking in the car park.

Facilities for the Disabled

disabilityMost patient facilities are located on the ground floor but we now have four clinic rooms on the first floor of the new building. We try to ensure appropriate access to our services whatever a person's disability. A wheelchair is available for use on the premises by patients who have difficulty walking and there is a lift for access to the first floor rooms. If you require an assistance accessing the building please ask a member of staff.

For help with Language or Hearing difficulties

We can arrange for you to speak to an interpreter on the telephone and can book an appointment for you with a translator if needed. We also have a hearing loop installed and can arrange for someone to help with sign language. If you require any help please ask at Reception.

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