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We currently have 2 partners off work long term and there is a lack of available locum doctors. We are very sorry for any inconvenience caused, we are all working extremely hard and are hoping things will soon improve.

No routine appointments will be available and GPs and nurses will only see patients with an urgent problem.


NHSScotland is improving the way it uses information from GP patient records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors' surgeries, NHSScotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices.

A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.

You have a choice about your patient record being used in this way. To find out more go to or call NHS Inform on 0800 22 44 88.

Practice Policies

Access to Medical Records

Access to your medical records is permitted through the terms of the legislation. Please discuss this with the doctor or Practice Manager.

Data Protection

A leaflet from NHS Lothian "Protecting Personal Health Information" a guide for patients is available from reception. This leaflet explains how the practice will use your personal health information in accordance with the Data Protection Act 1998.


We try hard to provide a caring, efficient and friendly service for patients. If you have any suggestions for the improvement of our service to you, please write or speak to our Practice Manager.


If you are unhappy or have a complaint about any aspect of the care you have received from us, please write to or speak to our Practice Manager. The Practice operates the standard NHS practice based complaints procedure in such circumstances. An Information Leaflet is available from reception.

Rights & Responsibilities

All staff at this Medical Practice are committed to working together to provide the best possible care for you, our patients.

However we need you to work together with us to achieve this aim. You have an important role in the partnership of care that exists between us. If you accept the responsibility as a patient we can help you to get the most from the medical care and facilities that are available here.

In the same way that you have a right to join the Practice of your choice, we have the right not to accept patients or to remove patients from our list if we feel that the Doctor–Patient relationship has broken down.

Violent or Abusive Patients

We adhere to the NHS policy of "zero tolerance" on violence against staff.

We work with NHS Lothian, Pentland House, Ground Floor, 47 Robb's Loan, Edinburgh,EH14 1TY, 0131 537 8423 who hold all information about Primary Health Care services in the area.

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