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Practice Policies

Confidentiality & Medical Records


Skerryvore Practice aims to ensure the highest standard of medical care for our patients.  To do this we keep records about you, your health and the care we have provided or plan to provide you.  Further information is available in our Privacy Notice.

In order to provide for your care, we need to collect and keep information about you and your health on our records.  Your information is used to:

  • Provide a basis for all health decisions made by care professionals with and for you
  • Make sure your care is safe and effective
  • Work effectively with others providing you with care
  • Send text notifications to you about appointment reminders, invitation to clinics and flu clinics.  (You can opt out of the text notification service at any time by phoning the Practice on 01856 888 240)


Access to Records (Subject Access Requests)

In accordance with the new General Data Protection Regulations (GDPR), patients may request to see their medical records.

Further information is available in our 'What is GDPR' leaflet.

If you would like to request access to your medical records please download and complete our
Subject Access Request Form or ask at the Reception Desk.

Complaints

If you have a complaint or concern about the service you have received from the Doctors or any of the staff working in the Practice, please let us know.  

Complaints should be addressed to Paula Craigie, Practice Manager.  Further information is available in our Practice Complaints Leaflet which you can download here or is available from the Health Centre.

Practice Development

We work constantly to improve the Practice and would welcome any suggestions, comments or complaints on the service we provide.  Please speak or write to Paula Craigie, Practice Manager or leave a note in the comments box situated beside the main door of the Health Centre.



 
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