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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Comments and Complaints

Our aim is to provide you with a high standard of medical treatment and care. We are anxious to learn of any instances where you may feel that we have fallen short of our aim. We take any comments seriously and you are free to talk to any doctor or member of staff when you feel a matter could have been better handled. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

For any issue serious enough to make you feel you have a complaint, we have set up an in-house complaints procedure so that you can tell us of your dissatisfactions and so that we can investigate thoroughly, explain what has happened and take action to remedy any deficiency. You will find our Practice charter displayed in each waiting room. A leaflet outlining our complaints procedure is available from reception.

We also always welcome suggestions and favourable comments!

Our local Clinical Commissioning Group is:

Wiltshire CCG,

Southgate House,

Pans Lane,

Devizes,

Wiltshire, 

SN10 5EQ

Tel: 01380 728899

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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