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Practice Policies

Note: all material is copyright

Statement of Purpose

  • To provide safe, effective health and primary care services in a responsive way to meet the needs of our patients.
  • To show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem.
  • To involve our patients in decisions regarding their treatment.
  • To promote good health and wellbeing to our patients through education and information; also, utilising electronic processes wherever possible to make care and information more accessible.
  • To involve and collaborate in multi-disciplinary team work including nursing and allied healthcare professionals in the care of our patients.
  • To ensure that all members of the team have the right skills and training to carry out their duties competently and ensure that they have the opportunities to discuss and learn from problems or issues that arise at any time.
  • To encourage our patients to get involved in the practice through active involvement in our patient participation group.

GPDR and DPA 2018

The introduction of GDPR and DPA 2018 on 25th May 2018 has necessitated a major revamp of our policies.  An overview poster for patients is displayed on our surgery notice-boards, and is reproduced here:

GDPR Poster

This notice refers to our Fair Processing & Privacy Notice. Follow the link, or pick up a copy from Reception.

The overall approach is embodied in our Data Protection Policy.  This references the following subsidiary policies (if you click the links the documents will open in a new tab):

Computer and data security procedure

Computer internet and email usage policy

Data protection impact assessment policy

Data Protection and GDPR Policy for workers, employees and consultants

Records retention policy

Subject access request policy

There are Forms that can be used to access your data (if you click the links the documents will download):

Subject access request form - patients

Subject access request form - staff

These are the major components - they will be refined and expanded in the coming months.

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Complaints

Customer service form

Whilst we strive to provide a friendly and professional service to all our patients we appreciate that sometimes we could do better. 

If you have suggestions as to how we could improve or, you wish to make a complaint please contact the Practice and Business Manager, Jennifer Gough in writing.

For more information download our Complaints Procedure Leaflet.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Anti-Discrimination Statement

Queens Park Surgery is constitutionally committed to ensuring and safeguarding the right to equality before the law and to freedom from discrimination on such grounds as disability, political or other opinion, race, religion, sex or sexual orientation and marital status. 

Queens Park Surgery supports the Race Relations Act 1976 and the Sex Discrimination Acts 1975 and 1986 and the Disability Discrimination Act 1995.



 
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