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Noticeboard

From January 2019 repeat prescription requests will no longer be accepted via telephone.  For details of How To Order please visit the prescriptions section on the website.

SELF CARE FORUM - www.selfcareforum.org  This site offers helpful advice and leaflet which are downloadable.  We believe in empowering our patients to have confidence in managing their conditions.  It will also provide helpful advice through the winter months.

OUT OF HOURS: If you need to see or speak to a GP on Bank Holidays, weekends or between 6pm and 8am Monday to Friday please ring NHS 111.  To learn more about our local extended hours GP services please visit http://www.southteesaccessresponse.nhs.uk/

PRACTICE CLOSURES

The practice will be closed Thursday 15th November 2018 from 12pm for GP and Nursing Education.  We re-open on Friday 16th November 2018 at 8amIf you require a doctor urgent and it cannot wait until the surgery re-opens please dial NHS 111.

Future closures planned Thursday 15th November 2018 from 12pm - reopen Friday 16th November 2018 at 8am.  Thursday 14th February 2019 from 12pm - reopen Friday 15th February 2019.

The practice temporarily closes on Thursdays between 12pm & 2.00pm to facilitate staff training and education.  If during this period you need to speak to a Doctor URGENTLY please call 07436803445. This number is only available on Thursdays during this period.  PLEASE NOTE THE PRACTICE CLOSED ON UK BANK HOLIDAYS

PATIENT ONLINE
You can now access a summary of your medical record, order repeat prescriptions and book call back appointments via our online services.  To apply for access and a password please contact our reception team who will explain the simple process.  

ALLOCATION OF NAMED GP FOR ALL PATIENTS
Please see under the Practice Policies section for further details.

Practice Policies

Allocation of a Named GP

All patients have been allocated a Named GP at the practice.  The GP will take lead responsibility for the coordination of all services required under the contract and ensure they are delivered to each of their patients where required.  If you wish to know who this is, please speak to a receptionist.

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Please see our Fair Processing notice fpn

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to access their medical records. Such requests should be made by contacting the practice No information will be released without the patient consent unless we are legally obliged to do so.  You will be asked to provide identification.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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