The Silver Line
The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
The organisation offers telephone and letter friendship schemes where they match volunteers with older people based on their interest, facilitated group calls, and helped connect people with local services in their area.
The specially trained helpline team offer information, friendship and advice, link callers to local groups and service, offer regular friendship calls and help to protect and support older people who are suffering from abuse and neglect.
There are no strict age limits but the people they speak to are generally aged 55 years and over.
The service is free and relies entirely on donations form oranisations and people who care about the welfare and safety of older people.
Click here to learn more.
The Silver Line Helpline can be contacted free of charge on 0800 470 80 90
Get Help With Costs
Although treatment on the NHS is free at the point of delivery, there may still be some costs (for example, your journey to hospital). In certain circumstances, much or all of the cost can be reclaimed.
Click here to find out in full detail how to claim the money to which you may be entitled.
Arrange Sharps Disposal
Dealing with Community Sharps and Waste - find out how here.
St Helens Deafness Resource Centre
Find out more at: http://www.sthelensgateway.info/organisations/deafness-resource-centre
Concerned about a child’s safety or welfare?
How to report a child safeguarding concern
Safeguarding Vulnerable Adults
How to report a concern
Choose and Book
When you and your GP agreed that you need an appointment with a specialist, Choose and Book shows your GP which hospitals or clinics are available for your treatment.
Your GP will discuss with you the appropriate options which are available for treating your medical condition.
Click here to visit the Choose and Book website
Stay Warm, Stay Well
St Helens Council – Warm Home Discount (Help Paying the Bills)
St Helens Council - Affordable Warmth Leaflet
St Helens Council - General advice – Keeping Warm
Fitness to Drive Regulations
The Driver & Vehicle Licensing Agency (DVLA) has amended the epilepsy and vision elements of the minimum medical standards for group two drivers (driving lorries and buses) in the UK. They have updated the form for Doctors reporting on patients' fitness to drive and their information leaflet about the requirements. Because the visual standards now require a higher level of response from Doctors, the DVLA advise GPs to refer patients requesting certification to Optometrists for the vision section of the assessment, unless the patient has either 6/6 vision uncorrected or 6/6 vision corrected and recent evidence of prescription strength.
The Mental Capacity Act
Find out more at: http://www.westcheshireccg.nhs.uk/document_uploads/papers-September14/deprivation_of_liberty_safeguards_and_you-easy_read.pdf
Instructions Following Steroid Injections
After a steroid injection intended to relieve inflammation and pain:
- It is common to experience more pain at the site of the injection over the next 1-2 days. This can be relieved by an ice-pack or pain killing tablets
- If, a day or more after the injection, the site becomes painful, tender or hot, contact the surgery and explain the problem. On rare occasions an infection can follow a steroid injection
- The benefit from the injection usually starts within a week
- Do not perform heavy exercise for 48 hours after the steroid injection, but do move the injected joint as freely as you can
- Do not rely upon the injected limb for very heavy exercise such as weight-lifting for at least two weeks after the injection, and then only resume such exercise very gradually
- If you have any questions ask the doctor who gave you the injection
- We do not normally give a second injection at the same site for three months
Glucose Tolerance Test - Procedural Guide
The oral glucose tolerance test (GTT) is the gold standard for the diagnosis of diabetes mellitus.
Conducting a GTT in Adults
The patient should eat a normal diet (ie. >150g carbohydrate daily) for at least 3 days prior to the test, and undertake normal physical activity.
The patient will be required to fast for at least 12 hours immediately prior to the test. Water as required is permitted.
- The patient will have fasted for 12 hours, and on commencement a blood sample will be taken.
- The patient will then be required to consume a glucose drink before returning to the waiting area where they will be be required to seated for 2 hours without eating, drinking or smoking.
- After 2 hours a further blood sample will be taken to complete the test
The patient will be requested to phone for their test result after a week. If the results are not “normal” then they will need to see the practice nurse.
Wheelchair and Mobility Advice
For more information on the range of services visit St Helens Wheelchair Service visit their website (please hyperlink to
For more information on the range of services visit Wigan Wheelchair Service
Changes to the Wheelchair Service Provision in St Helens from April 2017
Individuals who need to use a wheelchair every day for indoor and outdoor use will continue to receive the service in exactly the same way. However, due to significant increases in demand for the service in recent years and well documented resource difficulties, NHS St Helens CCG and Bridgewater NHS Community Trust have jointly reviewed the current criteria for the wheelchair service resulting in the following changes to the criteria
From 1st April 2017 the St Helens Wheelchair Service will no longer provide:
- New transit or pool wheelchairs to care homes however existing stock will continue to be repaired / serviced by the team until it is no longer economically viable to do so. Individuals who are assessed as needing their own wheelchair whilst they are resident in a care home will not be affected.
- New wheelchairs for service users on short-term loans or for social purposes only. This tends to include individuals who require wheelchairs for outdoor use only. Individuals who require this service will be signposted to local providers such as Shopmobility where they can hire or purchase at a subsidised rate. The individuals who already have wheelchairs under the existing criteria will continue to have their chairs serviced and repaired until it is not viable to do so.
- Attendant controlled power chairs. This will only affect very low numbers and those who need the service can apply for funding via the IFR (Individual Funding Request) via the GP. Those individual who are already in receipt of these chairs will continue to have them repaired and replaced indefinitely.
Using a wheelchair that suits your needs can give you the freedom to move around within your home and help you carry out everyday tasks. It can also give you a means of going out and enjoying more independence.
A powered scooter may also give you the opportunity to get out and about locally, giving you the independence to do things such as visit local shops.
For more information on the range of services available and details of your local wheelchair centre, contact NHS 111 on 111.