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Practice policies

A summary of our practice policies can be found in our Practice Leaflet

Practice booklet Oct 2016


Code of Behaviour for Patients and Visitors

The Practice aims to give its patients high quality care in a secure environment. Whilst you are in our care or visiting our premises you have the right to expect courtesy and consideration from our staff and from other patients and visitors, and they have the right to expect the same courtesy and consideration from you.

Zero Tolerance

This practice supports the Government’s NHS Zero Tolerance Zone campaign. GPs and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police and struck off the Practice list. We ask that you treat your GP and practice staff properly – without violence or abuse.


ZERO TOLERANCE policy patient information


Chaperone

Please ask if you want a chaperone to be present for your examination. A formal chaperone is ‘a person who serves as a witness for both a patient and a medical practitioner as a safeguard for both parties during a medical examination or procedure, and is a witness to continuing consent of the procedure.’ A family member or friend may be present but they cannot act as a formal chaperone.


Confidentiality

Confidentiality is of the utmost importance to your doctor. Any conversation or information will always be treated in the strictest confidence.   A breach of confidentiality by a member of staff will be taken very seriously and may lead to their dismissal. All members of the Practice Team and attached staff take your confidentiality very seriously and are bound by a code of confidentiality. Any conversation or information will always be treated in the strictest confidence.No identifiable information will be passed to anyone or any agency without the express permission of the patient, except when essential for providing care or necessary to protect someone’s health, safety or wellbeing.


Consent

Read our Guide to making decisions about your healthcare and treatment

Consent leaflet 2015


Equality and Diversity

The Practice recognises and values the differences people have, and will treat everyone equally regardless of personal characteristics.


Accessible Information

Do you have any information or communication needs? If so please tell us so we can communicate with you in an appropriate format.

Accessible Information request form


Complaints, Comments and suggestions

Good or bad, your comments are really important and will help improve the service for you and others. To leave feedback about your care at the practice please visit www.iwantgreatcare.org/gpsurgeries/park-view-surgery

Our aim is to give you the highest possible standard of service, however we have a Practice Complaints Procedure to deal with any comments, suggestions and complaints you may have about our service. We try to deal swiftly with any feedback, and you can be assured your care or consultations will not be affected if you feel it necessary to make a complaint against the practice. There are suggestions boxes in our surgery waiting rooms and we encourage patients to join our Patient Forum

Complaint leaflet rv June 2019


Summary Care Record

There is an NHS Central Computer System called the Summary Care Record (SCR). The SCR has been designed so that emergency doctors, nurses and other NHS staff members, with your consent, may view aspects of your medical record. This is to help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. This information will be extracted our practice and held on central NHS databases.   Unless you chose to opt out of the service, it is assumed that you want your record uploaded to the Central NHS Computer System. If you choose to opt out of the scheme you will need to complete and return a form which can be collected when you register at the surgery.


CARE.DATA

Care.data is a new service developed by NHS England which aims to give those making healthcare decisions access to high quality, timely and accurate information about the treatments and care provided by the health service. Visit www.park-view-surgery.co.uk for details.


Access to your medical record

Plan to Meet GMS / PMS 2015-16 Contractual Requirement for Patient Online Service

We plan to offer the facility for patients to view online, export or print detailed coded information held in their own records from March 2016 (subject to the necessary NHS GP systems and software being available to the practice.)

This practice currently offers the facility for patients:

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and immunisations

We will publicise and promote our online services to our patients by March 2016.

In the meantime patients wanting access to their medical record should use the form below. 

Access Request Form



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