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Care Quality Commission (CQC)

During the recent CQC Inspection, these are comments that we received, the full report can be viewed below:

“Positive staff and patient feedback …”

“Excellent infection control team – very dedicated and thorough”

“Dispensary very well managed”

“Risk assessments were thorough”

“Caring – cancer cards and bereavement cards”

“Good MDT working and palliative care”

“Excellent quality and outcome framework results”

“Well-minuted meetings”

“Innovative model of care – progressive”

“Staff positive, obviously enjoy working here“

“Patient group – positive.“

“Excellent infection control – fabulous team - work well together.”

“Dispensary good”

“Dispensary manager doing a fabulous job, spoke to all staff and confirmed managerkeeps oversight ++, Few minor s[uggestions]”

“Med Reviews – a lot of discussion re these, but got there in the end. “

“Your systems are impressive”

“Overall very positive”

“Wonderful team - welcoming “

“Organised practice manager”

“Risk assessments all  in place”

“Cards – carer/palliative/death/ staff induction/mental health”

“Analysed gap in services – very caring”

“That’s the best practice presentation I’ve ever seen – and I’ve seen a lot”

“Everyone friendly”

“Great MDT working”

“Great staff mix”

“One big team”

“Palliative care – did deep dive – good”

“quality and outcomes framework results  very good – good recalls systems, low exceptions”

“Meetings good”

“Minor surgery great”

“Innovative model”

“Safeguarding – doing so well.”

“A positive day.”



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