THE SHRUBBERIES MEDICAL CENTRE
PRACTICE CHARTER
Our Vision and Values
Our service will aim to deliver caring, safe, responsive, effective and well-led services at all times
WE WILL
- always treat you with courtesy and respect; we value your tolerance and patience when we’re working under pressure
- discuss your care and treatment with you
- refer you to a specialist acceptable to you (within the limits of the services available in this area) when your GP thinks that it’s necessary
- respect your right to confidentiality
- provide our patients with an environment which is comfortable, relaxing and friendly
- ensure that all staff have the competency to deliver the required standards of care
- respond to feedback from our service users, their families, other health professionals and our staff
- continuously seek ways in which our services can be improved.
WHAT YOU CAN DO FOR US
- treat us with respect and courtesy at all times. We know that sometimes if you are worried, this is not easy; however, we do have a policy of zero tolerance against violence and abusive or threatening behaviour
- tell us if you are unsure about the treatment we are offering you
- keep your appointments at the surgery and let us know as early as possible if you are unable to do so – there are always other patients waiting for cancellations
- only order repeat prescriptions for those medications that you need – many medicines are wasted
- allow at least 48 hours for us to process your repeat prescriptions
- inform us of any changes to your address and/or phone number so that we can keep your records up to date
- tell us about complaints or misunderstandings as soon as possible to allow us to deal with them