Service Standards

We undertake to:

Show courtesy to you as an individual and respect your rights to privacy and confidentiality.
Ensure you receive most appropriate care by suitably qualified staff.
To offer regular health checks.
To make referrals to specialists as necessary.
Ensure you receive a clear explanation of proposed treatment and an opportunity to ask any questions.
To provide information about services available in the Practice Leaflet.
To see patients who feel their illness is genuinely of an urgent nature on the same day.
To involve you in decisions regarding health care, investigations and treatment.
To strive to improve the services we offer.

We ask you to:

Treat us with the same courtesy and respect as you expect to receive.
Read the information in the Practice Leaflet. Tell us as soon as possible if you are unable to attend an appointment so we can offer it to someone else.
Ask for a Home Visit only if it is absolutely necessary. Home visits are for the housebound and disabled people and the surgery has the best facilities for treating patients.
Allow sufficient time for your repeat prescriptions to be processed (2 working days).
Be understanding if appointments are running late-another day it may be you who needs more time with the doctor.
Inform us if you change name or address or especially your telephone number.
Avoid asking for another family member to be seen at your appointment without prior arrangement.
Not to call the doctor out with surgery hours except in emergencies.