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Noticeboard

Out of Hours

Between the hours of 6.30 p.m. and 8.00 a.m. Monday – Friday and over the weekend or bank holidays please dial 111 or the surgery number (01787 378226) where your call will be diverted to the out of hours service provided by the NHS Suffolk

Test Results

All results are seen by the Doctor who ordered them. Please telephone for the result between 2.00 p.m. and 5.00 p.m. when our staff will be able to pass on the Doctor’s message to you. Please allow 3 working days for results to be available.

Telephone Advice

If you need medical advice your details will be taken and our Nurse Practitioner will phone you back later. If the matter is urgent, please advice us and it will be dealt with straight away.

Your data matters

your care data

Your Data Matters

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

The National Data Opt-Out programme is a service that allows patients to opt out of their confidential patient information being used for research and planning.

Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters.

Raising concerns

If you are concerned about the way we are handling your information or wish to make a complaint please contact the Practice Manager on 01787 378 226

If the issue cannot be resolved by our organisation, you have the right to report it to the Information Commissioners Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. You can contact them on the details below:

www.ico.org.uk/concerns/

 

Phone – 0303 123 1113


Customer Contact
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

 



 
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