WELCOME TO UPTON SURGERY!We want to thank all our patients for their continued support over the course of the pandemic. We’re aware of recent media coverage around GP access—but we’re grateful for the many comments posted by patients which supported their local practices. We’ve remained open throughout the pandemic, with as many as half of our appointments delivered face-to-face even during national lockdowns, with more being added as our staff resources allow. We’re also continuing to deliver additional services such as support to local care homes, the at-home treatment of patients dealing with the after-effects of coronavirus (both immediately after they leave hospital, and those with Long Covid) and of course, the vaccination programme, which has been delivered largely by GPs and practice teams, both in their own surgeries and at mass vaccination centres. Like the rest of the NHS, we’re still facing incredible demand for our services, and while we’ll do our best to provide face-to-face appointments whenever we can, we do still need to prioritise those with an urgent clinical need first. You can help us to help you by: Using remote consultations. While in some cases face-to-face appointments are necessary, patients who speak to us on the phone or by video consultation help us to protect our most vulnerable patients. This winter, with coronavirus, flu, and other seasonal illnesses doing the rounds, it helps us if everyone can do their bit by choosing a remote consultation where they can. Allowing us to make the most of your appointment. We’ve invested in online consultation platforms which ask you more about your symptoms, and our reception and triage teams are also empowered to use these when speaking to you, so we can use your appointment time most effectively. They’re highly trained to understand which members of our teams are best placed to support you—so they may suggest you see someone who isn’t a GP (such as an Advanced Nurse Practitioner) who can best deal with the symptoms you’ve described. Getting vaccinated. If you haven’t yet had your coronavirus vaccination, it’s not too late to do so—and by getting your jab, you’re helping us to protect our local community. If you’re eligible for a flu jab, you should also make sure to get yours when it’s offered to you—boosting your immunity and helping you stay well this winter. Repeat prescriptions
If you have a repeat prescription that you usually request at your GP surgery or pharmacy, you can do this online.You can order repeat prescriptions:
calling the dispensary line on 01684 592 696 (option 2) on Monday-Friday between 08:30-10:30am.using online services or apps linked to your GP surgery
When you order your prescription, order it at the same time and in the same amount you usually would. Do not order more than you need as this may mean someone else will be unable to get their medicine. |