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Welcome to Port Isaac Surgery. Port Isaac Practice, as it is today, has been in existence since the late 1940s. It is a rural practice covering approximately 90 square miles in North Cornwall. It comprises of one main surgery at Port Isaac and branch surgeries at Wadebridge and St. Kew.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

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Changes to our appointment services 

General practice across the country is facing unprecedented challenges in workforce recruitment with increasing complexity and demand for primary care. Changes in workforce at a national and local level have an impact on the way primary care is run. Following recent changes in clinical staffing at Port Isaac Surgery, we have undertaken a review of how we can continue to deliver services to our patients in a safe, sustainable way.

 The practice will be moving to a new model of providing care, adopting systems widely used across the country. The aim is to ensure that we are able to provide efficient care tailored to our patient’s different needs. For example, urgent and acute illnesses compared to routine, long term care and follow up.

 Main Points:

Care will be provided using a range of clinicians including

  • Doctor
  • Nurse
  • Pharmacists
  • Specialist paramedics.

Reception Team:

  • Have been trained in ensuring that patients see the right person at the right time 
  • Rely on information provided by patients to facilitate this.
  • Where this information is not available, we will be unable to ascertain what appointment type is required and will offer the next available routine appointment.

Routine Appointments: 

  • Still be available to be booked in advance (up to two weeks)
  • Will be either face to face or by telephone, at a time and location that is convenient.
  • Patients with very specific requirements may find they need to wait longer before a suitable appointment becomes available. 

Urgent care requiring on the day assessment:

  • Will be under the care of an acute clinician.
  • May be dealt with over the phone, or at one of our surgeries
  • We may not be able to offer a choice of clinician or surgery site.

 Appointment Booking:

  • To ensure fair and equitable access to booking appointments, we will no longer be able to take bookings at the reception desk.
  • All appointments will need to be booked over the phone or online, and we will be improving access and accessibility to booking appointments in this way.

The improvements to our service that are outlined above are aimed at ensuring a safe and sustainable future for Port Isaac Surgery and our patients. We strive to provide a modern, efficient primary care service.​

We would appreciate the support and help of our patients in this process

             

Thank you

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Friends and Family Test Results Jan 19

Port Isaac Post - Spring Newsletter

Join Our Patient Participation Forum

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Dementia Roadmap  The roadmap will  be of benefit to  people worried about memory problems, people living with dementia and their carers and families.

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Cornwall Hospice Care - Neighbourhood Hubs 

Our two Neighbourhood Hubs are held at:

  • The John Betjeman Centre in Wadebridge
  • Clarence House in Penzance

They run every Thursday afternoon from 1.30pm to 4.30pm.

Our aim is to provide comfort, information, advice and peace of mind for you and those around you. You’ll be welcomed with refreshments and given time to talk, in confidence, with our expert staff and with our volunteers.

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Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

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Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

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GP Survey Results 2018

Please follow this link to see the 2018 survey results for the Port Isaac Practice

GP Survey Port Isaac Practice

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Port Isaac  Mission Statement: 

The  Doctors, nurses, staff and community healthcare team are dedicated to providing high quality, safe, patient centred care to improve the health, well-being and lives of patients and their families.

We aim to provide the best Primary Care Services possible working within local and national governance, guidelines and resources. 

Our Aims and Objectives

          To provide a quality service:

By working within the NHS resources available to provide the highest possible quality of care that meets the identified needs of our patients.

To respect our patients and staff:

By treating our patients and staff with courtesy, dignity and respect at all times.  We will treat all fairly and be especially supportive to the vulnerable.  We expect respect in return.

To involve our patient in decisions:

By a whole team approach in supporting our patients to help them make decisions to improve and maintain their health.

To promote best practice:

By using specialist expertise within the practice team and externally. We encourage the continuous education and professional development of all members of the practice team. We will adapt to change, build on our achievements and develop our services.

To be a caring practice:

By conveying compassion in word and action whilst assessing and responding to needs.

          To work together as a team:

By working as one flexible unit that enhances our colleagues’ ability to perform their roles.

To work with integrity:

By speaking and acting truthfully and being accountable for our actions.

          To be a sustainable practice:

By operating on a financially sound basis.  Having as low an environmental impact with as reduced waste as possible.

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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