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Patient Reference Group

Welcome to Fairfield Park Health Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues including student health. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the services the practice offers are always heading in the same direction.

What we ask of you

Attendance: Attend appointments on time or give ample notice if unable to attend. Appointments can be cancelled by leaving a message on our telephone system.

Information: Inform the practice of changes of name, address and/or telephone number.

Behaviour:  Our staff should be able to come to work without fear of abuse, harrassment or violence.  We recognise that people are often anxious or upset and that sometimes we may not be able to meet patients' needs although we will always try to provide the best service we can.  In most cases, people will be appreciative towards staff but a small minority can sometimes be abusive or violent.  We take such cases very seriously and will not tolerate such behaviour.  If any of our staff experience unacceptable behaviour they will report it.  We may consider removing patients from our registered list in extreme cases or for repeated instances of unacceptable behaviour.

Our commitment to you

Access: To provide a range of appointments for patients to see, or speak to, a health care professional (GP, Nurse, etc.), either urgently or up to four weeks in advance as appropriate.
Communication.  To provide clear and accurate information about services, procedures etc, and any changes, in a timely and accessible format.
Respect. To treat all patients with dignity, respect and courtesy regardless of gender, age, ethnicity or sexuality
Clinical care. To provide the most appropriate care to every patient dependent upon their individual circumstances, and to access relevant additional services as necessary.

General Data Protection Regulations (GDPR)

New legislation came into effect on Friday 25th May 2018 that replaces the Data Protection Act.  We are required to provide patients with information about what data we hold, how we use that data and who we share it with.  Please click here for more information

(Site updated 11/12/2018)
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