Welcome to Oaklands Health Centre
We aim to provide high quality accessible primary medical care and to treat all patients in a polite, fair and equitable manner. We also aim to follow up to date guidelines for best clinical practice while providing an open, safe and pleasant environment for staff and patients alike.
We support the continued professional development of our Primary Healthcare Team. Although you are registered with the practice and can see any doctor, we do encourage you to see your usual doctor for continuity of care.
Parking is available at the rear of the surgery for two disabled badge holders at a time, it is barrier controlled by the receptionist. Please do not park on the double yellow lines in front of the surgery as it causes problems to other road users and pedestrians trying to cross at the crossing point by the main entrance. This area is regularly patrolled by traffic wardens -so beware!
This is a gentle reminder that if you are not able to attend for your GP or Nurse appointment – please telephone in and cancel the appointment beforehand. You can ring in and PRESS option 5 anytime of day or night – there is no need to speak to anyone as this is messaging service. Then your appointment can be offered to another patient.
Sadly in the week leading up to Christmas Eve we had 35 people who did not attend. This was a mixture of 13 GP appointments (which is a whole afternoon surgery) and 22 nursing appointments. This is very frustrating – the surgery is unable to use this wasted time, yet patients complain about the time it takes to secure appointments.
As users of NHS services we would ask patients to be more considerate of their fellow patients and work with us at the surgery to use our services effectively.
Further to this last notice our SMS Texting service will be continuing until 31st March 2016. Hopefully a replacement service will be commissioned to provide a seamless service after this period.
NEW PATIENTS AND PATIENT (EMIS) ACCESS - see prescription details below
Any new patients registering to the surgery will need to bring in two forms of idenitification. One will need to have a photo (such as a passport or a new driving licence including supporting paperwork) and the other a utility bill or bank statment.
As part of Data Protection and Information Governance - Patients who wish to register for Patient (EMIS) Access (to order prescriptions online or access basic medical records) will also need to bring in two forms of identification (as above) when collecting the Patient (EMIS) Access letter.
Please remember each individual will have to provide this documentation - you cannot ask a family member, colleague or friend to show sight of identification on your behalf.
REGISTERING FOR ONLINE PRESCRIPTIONS
We run an electronic prescription service which means that prescriptions are sent (in most cases) electronically to your nominated pharmacy.
Use the tab PATIENT ACCESS on this page and this will automatically link you to our clinical system EMIS Web which will show patients their medications as they are recorded at the surgery. This will be easier for patients to manage as the medication is already set up on the screen and the patient will only need to select the items.
PATIENTS WHO WISH TO USE THIS ONLINE SERVICE WILL NEED T COME INTO THE SURGERY TO ASK FOR A PATIENT ACCESS LETTER - WHICH WILL BE PRODUCED AS YOU WAIT. THIS WILL PROVIDE ALL THE INFORMATION (INCLUDING AN ACCESS CODE) TO SIGN INTO THIS SYSTEM.
PLEASE REMEMBER TO BRING IN TWO FORMS OF IDENTIFICATION AS DETAILED ABOVE.
NAMED GP FOR ALL PATIENTS
As part of our National Contract we are pleased to announce that all patients registered to the surgery (including children) have been allocated to a named, accountable GP (Partner or Salaried). A named Doctor builds on the continuity of care for patients - if you would like to know to whom you are registered please contact the surgery.
ONLINE APPOINTMENTS - AVAILABLE NOW!
We are now offering online appointments so that patients may book appointments with their own GP remotely. This will allow patients to make or cancel appointments without the need to contact the surgery by phone or calling in.
If you would like make online appointments you will need to inform the surgery. You will find that when you contact the surgery the staff will automatically ask you if you wish to be signed up. Initially you will need an authorisation letter (which will be printed off for you and available for collection from reception).
This letter gives you a unique reference number to log in together with your password – you must have this information in order to use the system.
Once you have the details – go to the link at the bottom of this page (request appointment) and it will automatically take you to the appointments log in screen to access the availability.
Alternatively please click on the link here - https://oaklands-health-centre.appointments-online.co.uk
PATIENT ACCESS - Click the link to Register (this is for prescription ordering and medical records only)
NEW APPOINTMENT SYSTEM STARTING FROM 12th JANUARY 2015
WE WILL BE CHANGING THE WAY YOU BOOK APPOINTMENTS TO SEE YOUR DOCTOR
We are stopping our daily triage system to increase our Doctors and Nurse Practitioner appointments. The continuity of care in patient management (seeing your own GP) is very important and these changes will increase access by 50% and reduce the number of appointments wasted by patients.
MAKING AN APPOINTMENT
Telephone the surgery as usual to book an appointment in advance with the GP of your choice. Alternatively, one of our reception/admin team will ask for a brief description of your problem. They will then offer you a same day appointment with your own GP or with a Nurse Practitioner (where appropriate). All our Nurse Practitioners can prescribe medication and will also have access to a Doctor if needed.
We have increased the number of morning telephone appointments with each GP and there are also some afternoon telephone appointments which are pre-bookable.
If for any reason you have difficulty getting through to the surgery, you can call NHS 111 which is available 24 hours a day. NHS 111 provide medical advice and there is no charge for any calls.
For any medical emergency please phone 999 direct. There is no need to contact the surgery or NHS 111 first.
THE SURGERY OPENING HOURS WILL REMAIN THE SAME
The Friends and Family Test
The Government is introducing the Friends and Families Test (FFT) to all GP surgeries on the 1st December 2014 to gather feedback from patients about the services provided to them. This follows on from a successful pilot of the scheme in 2013 (of which Oaklands Health Centre was included).
The purpose of this Test is to ask people if they would recommend the services that they have used and offers a range of responses. The first question is mandatory. This data will be collected across the country and together with follow up questions will influence changes within the NHS and support patient choice. For further information please visit the attached link from NHS England.
We will be asking patients to feedback via the Friends and Families Test (FFT) either via our website www.hythe-gp.co.uk or by completing a questionnaire in-house. This will give our patients the opportunity to give anonymous feedback on the surgery.
The data received will be submitted to NHS England on a monthly basis and the results will be published through the NHS choices website and our own www.hythe-gp.co.uk.
This Friends and Families Test (FFT) will start from 1st December 2014.
Protected Learning Afternoons 2016
Please note that the surgery will be closed on some Thursday afternoons. This is to allow both GP's and Nurses time to attend protected learning afternoons to update on clinical issues and medical education.
Historically the surgery has remained open on these afternoons to allow patients access to reception to book appointments, collect results or prescriptions. However, the surgery will now close in line with all the other practices in Shepway to allow all staff to attend training sessions.
The surgery will be closed from 1.00pm on the following afternoons:
Thursday 21dt January 2016
Thursday 25th February 2016
Thursday 17th March 2016
Thursday 21st April 2016
Thursday 19th May 2016
Thursday 16th June 2016
Thursday 21st July 2016
Thursday 15th September 2016
Thursday 20th October 2016
Thursday 17th November 2016
The telephones will be transferred over to the out of hours NHS 111 system from 12.30pm - this means that any medical problem that requires urgent attention will be triaged by NHS 111 as it would be outside of practice hours.
PLEASE NOTE THAT THE SURGERY WILL ALSO BE CLOSED ON TWO OTHER OCCASSIONS FOR THE SOUTH KENT COAST CLINICAL COMMISSIONING GROUP MEMBERSHIP COUNCIL EVENTS. THESE DATES HAVE NOT YET BEEN CONFIRMED.
Bank Holidays 2015
Please note that the surgery will be closed on the following days:
Friday 25th December - Christmas Day
Monday 28th December - Christmas Bank Holiday
Friday 1st January 2016 - New Years Day
During these public holidays (as with any weekend or time that the surgery is not open), medical services will be provided by NHS 111. You can either phone them direct (free of charge) or phone the surgery number which will automatically transfer you to this service when the practice is closed.
MESSAGE FROM OAKLANDS HEALTH CENTRE
Attentions - Care Data Records Extraction
Confidential information from your medical records can be used by the NHS to improve the services offered so that the best possible care can be provided everyone. This information, along with your postcode and NHS number but not with your name, are sent to a secure system where it can be linked with other health informaiton.
This allows those planning NHS services or carrying out medical research to use information from different parts from the NHS in a way which does not identify you.
You have a choice
If you are haplpy for your infomation to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to the Practice Manager or Assistant Practice Manager for further information, or ask at reception for a copy of the leaflet "How information about you helps us to provide better care".
More infomation can be found here www.nhs.uk/caredata
Care Data - Patient Information Leaflet
Care Data - Patient FAQ's
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(Site updated 15/01/2016)