Welcome to Oaklands Health Centre
We aim to provide high quality accessible primary medical care and to treat all patients in a polite, fair and equitable manner. We also aim to follow up to date guidelines for best clinical practice while providing an open, safe and pleasant environment for staff and patients alike.
We support the continued professional development of our Primary Healthcare Team. Although you are registered with the practice and can see any doctor, we do encourage you to see your usual doctor for continuity of care.
Parking is available at the rear of the surgery for two disabled badge holders at a time, it is barrier controlled by the receptionist. Please do not park on the double yellow lines in front of the surgery as it causes problems to other road users and pedestrians trying to cross at the crossing point by the main entrance. This area is regularly patrolled by traffic wardens -so beware!
FLU CATCH UP CLINIC 9th DECEMBER 2014
2.00PM – 7.00PM
The surgery is running one catch up Flu Vaccination clinic. If you were unable to attend in October and you are in receipt of a flu and/or shingle invitation letter please inform reception or telephone in to let us know that you are going to attend.
When you attend please bring your signed consent letters with you (white and/or yellow or blue) and you will be directed accordingly.
We will also be contacting patients who are eligible for the pneumococcal vaccination in the next couple of weeks and inviting them as well – so if you receive a blue invite letter please attend on the 9th December too.
It is important that as many eligible patients are protected against these illnesses and we urge invited patients who missed the October date to attend this clinic.
The Friends and Family Test - coming soon
The Government is introducing the Friends and Families Test (FFT) to all GP surgeries on the 1st December 2014 to gather feedback from patients about the services provided to them. This follows on from a successful pilot of the scheme in 2013 (of which Oaklands Health Centre was included).
The purpose of this Test is to ask people if they would recommend the services that they have used and offers a range of responses. The first question is mandatory. This data will be collected across the country and together with follow up questions will influence changes within the NHS and support patient choice. For further information please visit the attached link from NHS England.
We will be asking patients to feedback via the Friends and Families Test (FFT) either via our website www.hythe-gp.co.uk or by completing a questionnaire in-house. This will give our patients the opportunity to give anonymous feedback on the surgery.
The data received will be submitted to NHS England on a monthly basis and the results will be published through the NHS choices website and our own www.hythe-gp.co.uk.
This Friends and Families Test (FFT) will start from 1st December 2014.
As you are aware the Ebola outbreak from West Africa is causing alarm as it has spread to other countries. With everyone able to travel worldwide we have to ensure that steps are taken locally to protect patients.
Therefore we will be risk assessing patients at the practice. We will be asking you:
Have you had a fever of 38°c or have a history of a fever in the last 24 hours AND returned from a West African County in the last 3 weeks?
Do you have a fever of 38ºc or a history of a fever in the last 24 hours AND come into contact with an individual strongly suspected to have Ebola OR have had contact with bodily fluids or lab specimens of individuals strongly suspected of Ebola?
If your answer to either of these questions is yes, steps will be taken to manage this situation. The healthcare professional will question you further and if of concern they will notify one of the Ebola centre’s and arrangements may be made to transfer you to one of these centre’s for observation and care.
PLEASE DO NOT COME TO THE SURGERY
If you think you have been affected – please telephone the surgery or NHS 111 for advice. If you are very unwell please telephone 999 informing the ambulance crew of risk.
Protected Learning Afternoons
Please note that the surgery will be closed on some Thursday afternoons. This is to allow both GP's and Nurses time to attend protected learning afternoons to update on clinical issues and medical education.
Historically the surgery has remained open on these afternoons to allow patients access to reception to book appointments, collect results or prescriptions. However, the surgery will now close in line with all the other practices in Shepway to allow all staff to attend training sessions.
The surgery will be closed from 1.00pm on the following afternoons:
Thursday 19th June
Thursday 17th July
Thursday 18th September
Thursday 16th October
Thursday 20th November
The telephones will be transferred over to the out of hours NHS 111 system from 12.30pm - this means that any medical problem that requires urgent attention will be triaged by NHS 111 as it would be outside of practice hours.
Please note that the surgery will be closed on the following days:
Monday 26th May - Whitsun Bank Holiday
Monday 25th August - August Bank Holiday
Thursday 25th December - Christmas Day
Friday 26th December - Boxing Day
Thursday 1st January 2015 - New Years Day
During these public holidays (as with any weekend or time that the surgery is not open), medical services will be provided by NHS 111. You can either phone them direct (free of charge) or phone the surgery number which will automatically transfer you to this service when the practice is closed.
MESSAGE FROM OAKLANDS HEALTH CENTRE
Attentions - Care Data Records Extraction
Confidential information from your medical records can be used by the NHS to improve the services offered so that the best possible care can be provided everyone. This information, along with your postcode and NHS number but not with your name, are sent to a secure system where it can be linked with other health informaiton.
This allows those planning NHS services or carrying out medical research to use information from different parts from the NHS in a way which does not identify you.
You have a choice
If you are haplpy for your infomation to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to the Practice Manager or Assistant Practice Manager for further information, or ask at reception for a copy of the leaflet "How information about you helps us to provide better care".
More infomation can be found here www.nhs.uk/caredata
Care Data - Patient Information Leaflet
Care Data - Patient FAQ's
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(Site updated 28/11/2014)