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Welcome to Oaklands Health Centre

Oaklands Helth CentreWe aim to provide high quality accessible primary medical care and to treat all patients in a polite, fair and equitable manner. We also aim to follow up to date guidelines for best clinical practice while providing an open, safe and pleasant environment for staff and patients alike.

We support the continued professional development of our Primary Healthcare Team. Although you are registered with the practice and can see any doctor, we do encourage you to see your usual doctor for continuity of care.

Parking is available at the rear of the surgery for two disabled badge holders at a time, it is barrier controlled by the receptionist. Please do not park on the double yellow lines in front of the surgery as it causes problems to other road users and pedestrians trying to cross at the crossing point by the main entrance. This area is regularly patrolled by traffic wardens - so beware!  

 

ELECTRONIC PRESCRIPTION SERVICE – GO LIVE DATE 9 SEPTEMBER 2014

 

Instead of coming into the surgery to collect a paper prescription the GP will send your authorised medication request electronically to a nominated chemist of your choice.  This means a direct service between the surgery and the pharmacy which will save you time.

 

This service is good for patients with a stable condition – who collect their medication for the same place, already use a prescription collection service or if you don’t want the hassle of calling into the surgery.

 

It is a little more difficult for patients who do not have regular prescriptions, use different pharmacies, travel or work away from home a lot.

 

How to use the EPS (Electronic Prescribing Service) system

 

You need to choose where you want your GP to send your electronic prescription.  This is called a ‘nomination’.  If you already regularly use a pharmacy we can automatically use this as your ‘nominated’ chemist, so in future (in most cases) your prescriptions will be electronically sent to your preferred chemist. 

 

If you would like to ‘nominate’ a pharmacy please either mark your repeat prescription request or call into the surgery and complete a nomination form, which will also ask for your mobile phone number and any email address you may have.

 

YOU DO NOT need a computer to use this service and this WILL NOT affect the way that you order/request prescriptions.  We will just be providing a quicker more efficient service.  Please call in and speak to a member of staff if your have any queries.  

 

ACCESS UPDATE

 

Work has finally starting on our reburbishment of the surgery, five months after the flood.  We hope that we will be back to 'normal' from the end of September.

Access for patients is at the front of the surgery via the fire door - please be careful of the two steps that lead into the entrance.  Access for less abled patients is at the staff door at the rear of the surgery by the car park barrier via the temporary access.  This ramp is steep and patients MUST have assistance to enter or leave the building.  There is a door bell on the wall by the bollard which will alert a member of staff to come and assist.  This staff access is also the entrance and exit to the surgery for late appointments on Tuesday or Wednesday evenings.

The reception area has now been re-located upstairs.  Patients can either use the stairs or the lift to access the first floor.  We appreciate that there may be a wait to be booked in as we have no electronic touch screen at the moment.

Thank you for your continued patience - we hope that this will be the final upheaval for both staff and patients.  Providing full medical services during this time has been difficult - confusing for patients and stressful for staff so lets hope this will be the end of it.

Protected Learning Afternoons

Please note that the surgery will be closed on some Thursday afternoons.  This is to allow both GP's and Nurses time to attend protected learing afternoons to update on clinical issues and medical education.

Historically the surgery has remained open on these afternoons to allow patients access to reception to book appointments, collect results or prescriptions.  However, the surgery will now close in line with all the other practices in Shepway to allow all staff to attend training sessions.

The surgery will be closed from 1.00pm on the following afternoons:

Thursday 19th June

Thursday 17th July

Thursday 18th September

Thursday 16th October

Thursday 20th November

The telephones will be transferred over to the out of hours NHS 111 system from 12.30pm - this means that any medical problem that requires urgent attention will be triaged by NHS 111 as it would be outside of practice hours.

 

Bank Holidays

Please note that the surgery will be closed on the following days:

Monday 26th May - Whitsun Bank Holiday

Monday 25th August - August Bank Holiday

Thursday 25th December - Christmas Day

Friday 26th December - Boxing Day

Thursday 1st January 2015 - New Years Day

During these public holidays (as with any weekend or time that the surgery is not open), medical services will be provided by NHS 111.  You can either phone them direct (free of charge) or phone the surgery number which will automatically transfer you to this service when the practice is closed.

 

MESSAGE FROM OAKLANDS HEALTH CENTRE

Attentions - Care Data Records Extraction

Confidential information from your medical records can be used by the NHS to improve the services offered so that the best possible care can be provided everyone.  This information, along with your postcode and NHS number but not with your name, are sent to a secure system where it can be linked with other health informaiton.

This allows those planning NHS services or carrying out medical research to use information from different parts from the NHS in a way which does not identify you.

You have a choice

If you are haplpy for your infomation to be used in this way you do not have to do anything.

If you have any concerns or wish to prevent this from happening, please speak to the Practice Manager or Assistant Practice Manager for further information, or ask at reception for a copy of the leaflet "How information about you helps us to provide better care".

More infomation can be found here www.nhs.uk/caredata

                                                   Care Data - Patient Information Leaflet

                                                   Care Data - Patient FAQ's

 

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(Site updated 12/09/2014)
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