Welcome to Oaklands Health Centre
We aim to provide high quality accessible primary medical care and to treat all patients in a polite, fair and equitable manner. We also aim to follow up to date guidelines for best clinical practice while providing an open, safe and pleasant environment for staff and patients alike.
We support the continued professional development of our Primary Healthcare Team. Although you are registered with the practice and can see any doctor, we do encourage you to see your usual doctor for continuity of care.
Parking is available at the rear of the surgery for two disabled badge holders at a time, it is barrier controlled by the receptionist. Please do not park on the double yellow lines in front of the surgery as it causes problems to other road users and pedestrians trying to cross at the crossing point by the main entrance. This area is regularly patrolled by traffic wardens - so beware!
ELECTRONIC PRESCRIPTION SERVICE – GO LIVE DATE 9 SEPTEMBER 2014
Instead of coming into the surgery to collect a paper prescription the GP will send your authorised medication request electronically to a nominated chemist of your choice. This means a direct service between the surgery and the pharmacy which will save you time.
This service is good for patients with a stable condition – who collect their medication for the same place, already use a prescription collection service or if you don’t want the hassle of calling into the surgery.
It is a little more difficult for patients who do not have regular prescriptions, use different pharmacies, travel or work away from home a lot.
How to use the EPS (Electronic Prescribing Service) system
You need to choose where you want your GP to send your electronic prescription. This is called a ‘nomination’. If you already regularly use a pharmacy we can automatically use this as your ‘nominated’ chemist, so in future (in most cases) your prescriptions will be electronically sent to your preferred chemist.
If you would like to ‘nominate’ a pharmacy please either mark your repeat prescription request or call into the surgery and complete a nomination form, which will also ask for your mobile phone number and any email address you may have.
YOU DO NOT need a computer to use this service and this WILL NOT affect the way that you order/request prescriptions. We will just be providing a quicker more efficient service. Please call in and speak to a member of staff if your have any queries.
RECEPTION IS OPEN - Access Update
We are pleased to announce that our reception and downstairs waiting area is open again for patients. Access will be from the main entrance in Stade Street or via the disabled access at the rear of the surgery. This is such good news for both patients and staff alike – it is a positive move and an indication that we will be back to normal soon.
There are still teething problems – the automatic checking in system will not be available until the middle of October (due to cabling issues) and the electronic patient display is not currently working so the clinicians will call you in for your appointment. Please be aware if you are seeing a GP upstairs (normally Dr Peirce or Dr Moffat) once you have checked in please make your way to the upstairs waiting room.
Work will continue around the patients for the next few weeks – there is repair work and decoration that will be happening in the downstairs corridor. Once this is complete this will continue the decoration upstairs and complete the refurbishment of the first floor.
Everyone at the surgery would like to thank the patients for they continued patience with the repairs. This has been a stressful and frustrating situation for all of us but hopefully the final works will be completed soon.
Protected Learning Afternoons
Please note that the surgery will be closed on some Thursday afternoons. This is to allow both GP's and Nurses time to attend protected learning afternoons to update on clinical issues and medical education.
Historically the surgery has remained open on these afternoons to allow patients access to reception to book appointments, collect results or prescriptions. However, the surgery will now close in line with all the other practices in Shepway to allow all staff to attend training sessions.
The surgery will be closed from 1.00pm on the following afternoons:
Thursday 19th June
Thursday 17th July
Thursday 18th September
Thursday 16th October
Thursday 20th November
The telephones will be transferred over to the out of hours NHS 111 system from 12.30pm - this means that any medical problem that requires urgent attention will be triaged by NHS 111 as it would be outside of practice hours.
Please note that the surgery will be closed on the following days:
Monday 26th May - Whitsun Bank Holiday
Monday 25th August - August Bank Holiday
Thursday 25th December - Christmas Day
Friday 26th December - Boxing Day
Thursday 1st January 2015 - New Years Day
During these public holidays (as with any weekend or time that the surgery is not open), medical services will be provided by NHS 111. You can either phone them direct (free of charge) or phone the surgery number which will automatically transfer you to this service when the practice is closed.
MESSAGE FROM OAKLANDS HEALTH CENTRE
Attentions - Care Data Records Extraction
Confidential information from your medical records can be used by the NHS to improve the services offered so that the best possible care can be provided everyone. This information, along with your postcode and NHS number but not with your name, are sent to a secure system where it can be linked with other health informaiton.
This allows those planning NHS services or carrying out medical research to use information from different parts from the NHS in a way which does not identify you.
You have a choice
If you are haplpy for your infomation to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to the Practice Manager or Assistant Practice Manager for further information, or ask at reception for a copy of the leaflet "How information about you helps us to provide better care".
More infomation can be found here www.nhs.uk/caredata
Care Data - Patient Information Leaflet
Care Data - Patient FAQ's
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(Site updated 30/10/2014)