Welcome to Oaklands Health Centre
We aim to provide high quality accessible primary medical care and to treat all patients in a polite, fair and equitable manner. We also aim to follow up to date guidelines for best clinical practice while providing an open, safe and pleasant environment for staff and patients alike.
We support the continued professional development of our Primary Healthcare Team. Although you are registered with the practice and can see any doctor, we do encourage you to see your usual doctor for continuity of care.
Parking is available at the rear of the surgery for two disabled badge holders at a time, it is barrier controlled by the receptionist. Please do not park on the double yellow lines in front of the surgery as it causes problems to other road users and pedestrians trying to cross at the crossing point by the main entrance. This area is regularly patrolled by traffic wardens - so beware!
EMERGENCY NOTIFICATION FROM OAKLANDS HEALTH CENTRE - UPDATE 12TH FEBRUARY 2014
DUE TO INTERNAL FLOODING PROBLEMS ON 7TH FEBRUARY WITH MAINS, WATER WE ARE UNABLE TO USE SOME AREAS OF THE SURGERY. ACCESS TO THE SURGERY IS NOW ONLY AT THE STADE STREET ENTRANCE VIA THE FIRE DOOR EXIT TO THE RIGHT OF THE GATE DOWN THE STEPS (PLEASE BE CAREFUL) - UNFORTUNATELY THE ENTRANCE IS TOO STEEP TO ALLOW FOR A RAMP. THERE IS A DISABLED ACCESS TO THE REAR OF THE SURGERYAS A RAMP HAS BEEN FITTED TO THE STAFF ENTRANCE BY THE CAR PARK BARRIER. IF YOU NEED TO USE THE REAR ACCESS PLEAE ADVISE THE STAFF WHEN BOOKING YOUR APPOINTMENTS.
ACCESS TO THE NORMAL ENTRANCES, THE DOWNSTAIRS WAITING ROOM, RECEPTION, TOILETS AND ROOMS 1,2 &3 (CONSULTING ROOMS) IS PROHIBITED. THE LIFT IS OUT OF COMMISSION UNTIL FURTHER NOTICE.
AS YOU COME INTO THE SURGERY A MEMBER OF STAFF WILL ADVISE YOU WHERE THE TEMPORARY RECEPTION AREA IS - UP THE STAIRS TURN LEFT AND INTO THE CONFERENCE ROOM. ONCE CHECKED IN THE RECEPTIONIST WILL DIRECT YOU TO THE CORRECT PLACE TO SIT FOR YOUR APPOINTMENT. THIS MAY BE IN THE WAITING AREA UPSTAIRS OR YOU MAY BE DIRECTED BACK DOWNSTAIRS AND ASKED TO TAKE A SEAT IN THE WAITING CORRIDOR. THE CLINICIANS WILL CALL YOU IN ACCORDINGLY - PLEASE DO NOT KNOCK ON THE DOORS AS IT MAY DISTURB A PATIENT CONSULTATION.
IF YOU ARE ATTENDING A LATE EVENING SURGERY (NORMALLY ON TUESDAY AND WEDNESDAY) PLEASE USE THE STAFF DOOR AT THE REAR OF THE SURGERY. THERE WILL BE A RECEPTIONIST TO TAKE YOUR NAME AND THEY WILL DIRECT YOU ACCORDINGLY - DO NOT USE THE STADE STREET ENTRANCE.
WE ARE RUNNING FULL SERVICES AT THE PRACTICE - APART FROM FRIDAY 7TH NO CLINICS HAVE BEEN CANCELLED AND WE ARE UP TO DATE WITH PRESCRIPTIONS - SOTHERE IS NO NEED TO PLACE EMERGENCY PRESCRIPTION REQUESTS.
THERE IS LOTS OF DANGEROUS EQUIPMENT AND EXTRA WIRES AROUND THE SURGERY. SOME OF WHICH HAVE BEEN CORDONED OFF - HOWEVER SOME OF THE EQUIPMENT NEEDS TO STAY IN THE PUBLIC AREAS TO ASSIST WITH THE RECOVERY OF THE PRACTICE. PLEASE CAN YOU ENSURE THAT CHILDREN ARE SUPERVISED AT ALL TIMES.
IT IS EXPECTED THE SURGERY WILL REMAIN ON THESE MEASURES FOR AT LEAST SIX MONTHS WHILST THE RECOVERY AND REPAIR WORK IS CARRIED OUT. WE ARE UNSURE AT THE PRESENT TIME IF WE WILL HAVE TO TRANSFER ANY CLINICS TO OTHER LOCAL PREMISES - YOU WILL BE NOTIFIED OF ANY OF THESE CHANGES BY TELEPHONE.
PRESCRIPTIONS CAN CONTINUE TO BE ORDERED VIA THIS WEBSITE AND THE SURGERY LETTERBOX IS NOW OPEN. SO PLEASE EITHER USE THE LETTERBOX OUTSIDE OR HAND IN ANY REPEAT REQUESTS INTO OUR MAKESHIFT RECEPTION AREA. PLEASE DO NOT HAND PRESCRIPTIONS INTO PAYDENS.
THIS WHOLE EPISODE IS VERY UPSETTING FOR BOTH STAFF AND PATIENTS ALIKE AND THE STAFF ARE WORKING HARD TO ENSURE THAT WE PROVIDE FULL SERVICES TO OUR COMMUNITY.
WE APOLOGISE FOR ANY INCONVENIENCE CAUSED. FURTHER INFORMATION WILL BE MADE AVAILABLE VIA THIS WEBSITE.
MESSAGE FROM OAKLANDS HEALTH CENTRE
Attentions - Care Data Records Extraction
Confidential information from your medical records can be used by the NHS to improve the services offered so that the best possible care can be provided everyone. This information, along with your postcode and NHS number but not with your name, are sent to a secure system where it can be linked with other health informaiton.
This allows those planning NHS services or carrying out medical research to use information from different parts from the NHS in a way which does not identify you.
You have a choice
If you are haplpy for your infomation to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to the Practice Manager or Assistant Practice Manager for further information, or ask at reception for a copy of the leaflet "How information about you helps us to provide better care".
More infomation can be found here www.nhs.uk/caredata
Care Data - Patient Information Leaflet
Care Data - Patient FAQ's
Sad News - Dr Wiltshire
Oaklands Health Centre regrets to inform surgery patients that Dr Alison Wiltshire passed away on 7th February 2013 after losing her battle with cancer.
She will be greatly missed by staff and patients alike. Our thoughts are with her lovely children and family members.
Oaklands Health Centre has set up a memorial fund in the name of Alison Wiltshire at the request of her family. Any monies donated to this fund or from any future fundraising events by the Doctors and staff of Oaklands Health Centre will be used to support local community projects and charities.
If you would like to make a contribution please make cheques payable to Alison Wiltshire Memorial Fund and forward it onto the surgery.
Many thanks for your support.
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(Site updated 07/04/2014)