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Dr Murray & Partners

Hello and welcome.  Please explore our website to find out how and when we offer services at Ulverston Health Centre.  If you are unable to find the information you require please give us a call after 10am if you require general information.

When we are closed

Please note that the contact number for the Out of Hours service has changed.  Please now telephone NHS 111 by dialing 111.  You will be answered by a contact centre which will direct you to the correct department.

Named GP

Every patient is allocated a named or usual GP when they register with us or that is requested either by the patient or a specific GP who normally looks after a patient. If you would like to know which GP is you usual GP please ask us when you contact us.

Violence Policy

Sadly, there has been an increase in abuse, rudeness, intimidation and threats to staff by some patients in recent months.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.  Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.  We may also report the matter to the police.

On-line services

You are now able to access a range of services on-line.  These include the booking and cancellation of appointments, repeat prescription requests, and access to some aspects of your medical records.  This means that you can access any of these items 24 hours a day throughout the year which saves the acknowledged difficulties of getting through on the telephone at peak times, and frees up the telephone for those who need to speak to us about urgent matters.

If you wish to use these services please go to the link at the bottom of this page to access the registration page.  Please contact us if you need about access.

Getting through on the telephone

We would like to acknowledge the difficulty which patients are finding in contacting us first thing in the morning. We recognise the frustration which this does cause and also appreciate how this could be very worrying if you are ill and are unable to get through. We receive between 150 and 300 calls into the practice in the period between 8.30am and 8.45am each morning with the highest number on a Monday morning.  Although we have changed how we operate and now have more receptionists answering the phone in the early part of the day we cannot get to every call. This is one reason why on-line booking is so important as it will enable patients who need to be seen for routine matters to book appointments at a time convenient to them and to take some of the pressure off the telephone. So we would ask, if you need to ring us about a non urgent matter or for a result, would you please try to do so after 10am. We are open until 6.30 and the number of calls coming in to us drops dramatically after the first quarter hour and each similar period after that.

 

(Site updated 10/04/2016)
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