Dr Murray & Partners
Hello and welcome. Please explore our website to find out how and when we offer services at Ulverston Health Centre. If you are unable to find the information you require and have a general query please give us a call after 10am.
When we are closed please telephone NHS 111 by dialing 111. You will be answered by a contact centre which will direct you to the correct department.
Patient Access - Online Services Problems
If you are having issues with Patient Access following the recent update, they have advised us that you can report the problems to them direct so they can investigate the issue.
Please go to their website: https://support.patientaccess.com/
If you require assistance with anything in the meantime, please contact reception with your query.
Extended Hours evening appointments
We run evening sessions on Monday evenings which provide appointments with up to seven clinicians - 5 GPs and 2 nurses. This will allow us to provide a comprehensive service in a single evening during the week with a greater number on in a single session. It will also ensure that staff working late have the security and safety in numbers which is now required in view of some safety concerns we have with a single GP working with one or two members of staff. Please book appointments for evening surgeries in the usual ways.
We are also able to make appointments on other evenings during the week and weekends, if those times are better for you, at GP clinics in Furness General Hospital, Grange Health Centre or Westmoreland General Hospital. Please ask our receptionists for an appointment at any of those centres.
Every patient is allocated a named or usual GP when they register with us or that is requested either by the patient or a specific GP who normally looks after a patient. If you would like to know which GP is you usual GP please ask us when you contact us.
Sadly, there has been an increase in abuse, rudeness, intimidation and threats to staff by some patients in recent months.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. We may also report the matter to the police.
You are now able to access a range of services on-line. These include the booking and cancellation of appointments, repeat prescription requests, and access to some aspects of your medical records. This means that you can access any of these items 24 hours a day throughout the year which saves the acknowledged difficulties of getting through on the telephone at peak times, and frees up the telephone for those who need to speak to us about urgent matters.
If you wish to use these services please go to the link at the bottom of this page to access the registration page. Please contact us if you need about access.
Getting through on the telephone
We would like to acknowledge the difficulty which patients are finding in contacting us first thing in the morning. We recognise the frustration which this does cause and also appreciate how this could be very worrying if you are ill and are unable to get through. We receive between 150 and 300 calls into the practice in the period between 8.30am and 8.45am each morning with the highest number on a Monday morning. Although we have changed how we operate and now have more receptionists answering the phone in the early part of the day we cannot get to every call. This is one reason why on-line booking is so important as it will enable patients who need to be seen for routine matters to book appointments at a time convenient to them and to take some of the pressure off the telephone. So we would ask, if you need to ring us about a non urgent matter or for a result, would you please try to do so after 10am. We are open until 6.30 and the number of calls coming in to us drops dramatically after the first quarter hour and each similar period after that.
(Site updated 11/12/2018)