Noticeboard

Everyone is welcome in General Practice.

You do not need to proof of ID, address, immigration status or an NHS number in order to receive care or see a GP.

We now have a new telephone system in place, if you do not wish to stay on the line but want to keep your place in the queue, you can do so by requesting an automatic call back.

We would like to thank our patients who have been brilliant and adapted really well to the recent changes and apologise for any delay that may have been caused when contacting the Surgery by telephone, this has been a very difficult time for everybody and we appreciate your understanding during this time.

We are actively recalling patients on disease management registers to undertake their annual reviews. It is important that you attend these appointments so we can ensure we are providing you with high quality care and follow on management plans.

We have now got a separate telephone line to deal with these specific appointments 01302 986111, this line is available Monday to Friday between 9am and 4pm.

Gentle reminder: If you no longer require your booked appointment please be courteous and cancel so that another patient requiring medical help can utilise the appointment you no longer require.

Please, please only attend A&E if you have a medical emergency. This is not a service for minor presenting ailments.

All the staff at ASA Medical Group would like to thank our patients for their understanding and patience during these challenging times.

 

 

 

Do It Online

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time. 

We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you. 

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November 2022. For most people, access will be automatic, and you won’t need to do anything. 

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns. 

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff. 

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information. 

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff. 

We have three services available for patients on-line; our long established on-line repeat medication ordering and on-line appointment booking which has been supplemented by on-line access to patient records. For all services you will need to be registered for using this service; please contact our Reception for further information to register on line services, preferably after 10.30am. 

OBTAINING YOUR REGISTRATION INFORMATION

To obtain your registration information:
Come to the Surgery in person with suitable identification (photo-ID preferred) and ask the receptionist for details on how to register for Patient Access.  You will receive details through the post and simple to follow instructions which are set out below.

Services Available Online

SystmOnline Login (tpp-uk.com)

https://florey.accurx.com/p/C86609 - Online Triage Booking System

To cancel a pre-booked appointment via text message, either:

1) Reply to the confirmation/reminder text you received with just the word CANCEL or

2) Send a text to 07521 665649 starting with CANCEL and followed by your name, date of birth, the appointment date and time and the surname of the person you were to see.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website