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Dial 111 to access the Somerset Out of Hours through NHS111.

In the event of a Medical Emergency (chest pains, loss of consciousness etc.) dial 999

Remote pacing and cardiac monitoring devices – SCAM

We have received details of a particularly cruel phishing scam which is circulating at the moment and affecting people with remote pacing and cardiac monitoring devices.

A patient appears to have been the victim of an opportunistic phishing scam, and paid £167 over the telephone using his debit card to the caller.

The caller stated that his “box/equipment” was not working due to “Dust”. He was offered the opportunity to replace it and at the same time offered the option of purchasing either a five year warranty for £140 or lifetime warranty for £167. As the patient was due to have a routine remote check on his device by the Pacemaker clinic, the patient believed that the call was legitimate and therefore paid £167 to the caller. The patient and his partner were subsequently suspicious, so they called the Pacemaker clinic a few hours later to check if the problem had been fixed. The clinic explained it was not a call from the hospital or from the manufacturer of the equipment.

Clinics and device companies would never ask for personal details or charge for services.

Referral to a Consultant

sicknoteIf your GP thinks you need to be referred to a Consultant, you will be referred through the Choose and Book system. This gives you a choice of hospital to attend and the opportunity to book an appointment that suits you.

Your GP will discuss the options with you at the time of your consultation. You will then be given a leaflet to take home with you. Within the following 7 days you will then be sent a letter from the Surgery giving details of the hospital choices available to you and instructions about how to book your appointment. The letter will contain your password and a unique booking number for you to quote when booking your appointment. If you have difficulties with this system please do not hesitate to contact the secretaries at the Surgery on 01278 720011 between 9.00am and 5.00pm Monday- Friday.

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