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Dial 111 to access the Somerset Out of Hours through NHS111.

In the event of a Medical Emergency (chest pains, loss of consciousness etc.) dial 999

Remote pacing and cardiac monitoring devices – SCAM

We have received details of a particularly cruel phishing scam which is circulating at the moment and affecting people with remote pacing and cardiac monitoring devices.

A patient appears to have been the victim of an opportunistic phishing scam, and paid £167 over the telephone using his debit card to the caller.

The caller stated that his “box/equipment” was not working due to “Dust”. He was offered the opportunity to replace it and at the same time offered the option of purchasing either a five year warranty for £140 or lifetime warranty for £167. As the patient was due to have a routine remote check on his device by the Pacemaker clinic, the patient believed that the call was legitimate and therefore paid £167 to the caller. The patient and his partner were subsequently suspicious, so they called the Pacemaker clinic a few hours later to check if the problem had been fixed. The clinic explained it was not a call from the hospital or from the manufacturer of the equipment.

Clinics and device companies would never ask for personal details or charge for services.

Test Results

x-ray.jpgWhen you are sent for a test by your GP please ask him/her at the time when you should contact the Surgery for the results. It may not always be necessary for you to make an appointment to receive the results; you may receive a letter or a telephone call. Your GP will advise you.

If you are asked to telephone the receptionist for your results, or you would like to know if we have received them, please telephone the Surgery after 2.00pm if at all possible as this avoids the busy period in the morning when patients are booking appointments.

Please be aware, in order to maintain confidentiality we can only give results to patients themselves, or to the parents/guardians of children.

If your test is taken at a hospital, please telephone the relevant hospital department in order to get the results, as these results can take some time to get to the practice.

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